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Business Systems Specialist
Townsville City Council
Townsville, KSA
Full Time
Mid
Onsite
3 weeks ago
Business Systems ConfigurationITIL Service ManagementProject ManagementData MigrationStakeholder EngagementSystem Security
Free
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Business Systems ConfigurationITIL Service ManagementProject Management
About the Role
Townsville City Council is seeking a Business Systems Specialist to drive the design, configuration, and support of business systems. The role involves stakeholder engagement, system improvements, and technical support.
Key Skills for This Role
Business Systems ConfigurationITIL Service ManagementProject ManagementData MigrationStakeholder EngagementSystem Security
Responsibilities
- Configure and support business systems, including minor enhancements and operational tasks
- Engage with stakeholders to analyse requirements and deliver system solutions
- Implement configurations, data migrations, and controlled releases to production
- Provide 2nd level support, including troubleshooting and root cause analysis
- Contribute to projects delivering new functionality and system improvements
- Apply system security, access controls, and auditing practices
- Collaborate across teams to deliver integrated solutions
- Maintain awareness of emerging technologies, legislation, and best practices
Requirements
- 3–5 years’ experience in a similar role
- Relevant tertiary qualification in IT/Business Systems or equivalent experience
- Experience in ITIL Service Management and Project Management
- Strong experience across business systems (e.g. asset, finance, HR, CRM, records, works, property, supply chain, spatial, compliance)
- Experience across full system lifecycle (design, build, testing, deployment, support)
- Skills in system configuration, development, administration and support
- Experience with data tools (scripting, reporting, ETL processes)
- Knowledge of system documentation, UAT, and quality management
- Understanding of security, access control, and change management
- Strong business analysis and stakeholder engagement skills
- Ability to solve complex problems in changing environments
Full Job Posting
About The Role
- Drive the design, configuration, and ongoing support of Council’s business systems
- Work directly with stakeholders to gather requirements, deliver system improvements, and implement practical solutions
- Contribute technical expertise across configuration, data migration, system security, and change management
- Support day to day operations and escalated issues
Key Responsibilities
- Configure and support business systems, including minor enhancements and operational tasks
- Engage with stakeholders to analyse requirements and deliver system solutions
- Implement configurations, data migrations, and controlled releases to production
- Provide 2nd level support, including troubleshooting and root cause analysis
- Contribute to projects delivering new functionality and system improvements
- Apply system security, access controls, and auditing practices
- Collaborate across teams to deliver integrated solutions
- Maintain awareness of emerging technologies, legislation, and best practices
About You
- 3–5 years’ experience in a similar role
- Relevant tertiary qualification in IT/Business Systems or equivalent experience
- Experience in ITIL Service Management and Project Management
- Strong experience across business systems (e.g. asset, finance, HR, CRM, records, works, property, supply chain, spatial, compliance)
- Experience across full system lifecycle (design, build, testing, deployment, support)
- Skills in system configuration, development, administration and support
- Experience with data tools (scripting, reporting, ETL processes)
- Knowledge of system documentation, UAT, and quality management
- Understanding of security, access control, and change management
- Strong business analysis and stakeholder engagement skills
- Ability to solve complex problems in changing environments
Salary and Benefits
- Salary Range: LGO5 LGO7 ($91,374 $115,332 per annum + superannuation) based on skills, qualifications and experience
- Council contribution to superannuation: 13.5% of ordinary time earnings subject to employee contributing minimum 6%
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