Business Systems Engineer

Build and maintain integrations across Salesforce, NetSuite, Workato, MuleSoft, DealHub (CPQ), and other GTM platforms — with a strong bias toward clean architecture, low technical debt, and supportable design.

Own end-to-end integration patterns for critical business flows such as lead-to-opportunity, quote-to-cash, order-to-fulfillment, and revenue reporting pipelines.

Design data flows and transformation logic that keep business data accurate, consistent, and accessible across systems without creating fragile point-to-point dependencies.

Apply a build-vs-buy mindset: evaluate whether a given automation need is best solved with native platform capabilities, iPaaS tooling, or custom code — and make the case clearly.

Build internal tooling, low-code/no-code solutions, and lightweight applications using platforms such as Retool, Replit, or similar to extend business systems capabilities with minimal overhead.

Write automation scripts and data transformation logic in Python, JavaScript, or Apex as needed to bridge gaps that platform tooling cannot address natively.

Utilize Zapier, Workato, and similar iPaaS platforms to orchestrate cross-system workflows that are maintainable, observable, and well-documented.

Own the full lifecycle of what you build: discovery, design, development, testing, deployment, documentation, and ongoing optimization.

Monitor the health and performance of automations and integrations you own; proactively identify degradation, data inconsistencies, or failure patterns before they impact business operations.

Conduct root-cause analysis of integration failures or automation breakdowns and drive durable fixes — not just incident patches.

Maintain runbooks and operational documentation so that platform behavior is understandable and recoverable by the broader team.

Gather feedback from business stakeholders and iterate on existing automations to improve accuracy, reduce edge cases, and adapt to evolving GTM processes.

Partner with Sales, Revenue Operations, Finance, and Customer Success stakeholders to translate business requirements into well-scoped technical solutions.

Work closely with GTM Systems Engineering, DevOps, and BSA teammates on architecture decisions, intake prioritization, and delivery execution.

Contribute to the GTM Systems Engineering operating model: maintain task hygiene, communicate proactively on large initiatives, and log AI/automation work in the team's AI Excellence registry.

Serve as a subject matter expert for business systems automation and AI — educating stakeholders on what's possible and setting realistic expectations on scope and delivery.

3–5+ years in a business systems engineering, systems administration, or integration engineering role.

Demonstrated experience building and shipping automations or integrations that delivered measurable business value in production environments.

Hands-on experience with Salesforce and at least one ERP platform (NetSuite strongly preferred).

Experience deploying AI or LLM-powered automations in a production business systems context — or a clear, demonstrated trajectory toward it.

Experience working in a high-velocity environment where you manage multiple concurrent priorities and adapt quickly to changing business needs.

Optional but valued: experience with DealHub (CPQ), ClickUp, quote-to-cash workflows, or revenue operations systems.

Technical

Salesforce configuration, automation (Flow, Process Builder), Apex, and data model design — admin or developer-level proficiency required.

NetSuite workflows, SuiteScript, SuiteBundler, saved searches, and data model — particularly as it relates to order management, billing, and revenue recognition.

Hands-on experience with Workato, MuleSoft, Zapier, or comparable iPaaS platforms — including multi-step flows, error handling, and observability.

Practical experience with LLM APIs (OpenAI, Claude, etc.), prompt engineering, agentic workflow design, and MCP integrations. Experience with ClickUp Super Agents is a strong plus.

Proficient with Python, JavaScript, or Apex for automation scripting and data transformation; comfortable with REST APIs, webhooks, JSON, and OAuth-based integrations.

Strong understanding of business systems data models and integration patterns (event-driven, batch, real-time).

Operational & Mindset

Ownership: You take full responsibility for the systems you build — from reliability and documentation to stakeholder trust and continuous improvement. You don't hand off and walk away.

Velocity: You move fast, iterate, and ship. You know when "good enough and deployed" beats "perfect and blocked," and you never sacrifice reliability or data integrity to get there.

AI & Automation mindset: You default to asking "how can an agent or LLM handle this?" before reaching for a manual workflow — experimenting confidently and evaluating critically.

Collaboration: You bridge the gap between technical architecture and business impact, asking clarifying questions, challenging assumptions respectfully, and earning trust with the stakeholders you support.

Growth: You stay current on emerging AI capabilities, evaluate what's production-ready, and continuously raise the bar on what GTM systems can do.

Salesforce: CRM platform — automations, Flow, Apex, data model, reporting, and CPQ/OTC integrations.

NetSuite: ERP platform — SuiteScript, workflows, order management, billing, and revenue recognition flows.

ClickUp Super Agents: AI-powered automation and agentic task orchestration within the ClickUp ecosystem.

Integration stack: Workato, MuleSoft, Zapier — recipe/flow development, cross-system orchestration, and platform observability.

AI & MCP tooling: LLM APIs, Model Context Protocol (MCP), agentic workflow design, and production AI integration patterns.

Low-code tooling: Retool, Replit, or similar for internal applications and workflow extensions.

Scripting & APIs: Python, JavaScript, Apex, REST/webhook integrations, and JSON-based data transformation.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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