Business Systems Analyst
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Key skills for this role
About the Role
Kyndryl is seeking a Business Systems Analyst for a 12-month contract in Toronto to assess technology processes for system availability, capacity planning, and performance monitoring.
Key Skills for This Role
Responsibilities
- Assess current technology processes, tools, and controls related to system availability, capacity planning, and performance management
- Document current state processes, workflows, stakeholder responsibilities, and supporting technologies
- Identify compliance gaps and opportunities for process improvement
- Conduct gap analysis and develop actionable recommendations
- Map current practices to applicable regulatory and governance requirements including PCI DSS, SOX, FFIEC, and Basel III
- Facilitate stakeholder interviews, workshops, and requirements gathering sessions
- Partner with technology, risk, audit, and compliance teams to validate findings and recommendations
- Develop remediation roadmaps with prioritized initiatives, timelines, and resource requirements
- Prepare reports and presentations for leadership, governance committees, and audit stakeholders
Requirements
- 5+ years of experience as a Business Systems Analyst or similar role
- Experience within large enterprise environments, preferably in financial services or banking
- Strong understanding of availability management, capacity planning, and performance monitoring practices
- Experience with monitoring and observability tools such as Dynatrace, AppDynamics, Splunk, or SolarWinds
- Knowledge of regulatory frameworks including PCI DSS, SOX, FFIEC, and/or Basel III
- Proven experience with process mapping, requirements gathering, gap analysis, and technical documentation
- Strong analytical, stakeholder management, and communication skills
- Experience using reporting and data analysis tools such as Excel, Power BI, or Tableau
Full Job Posting
Position Overview
- Our financial services client is seeking an experienced Business Systems Analyst (BSA) to conduct a current state assessment of technology processes, tools, and controls related to system availability, capacity planning, and performance monitoring.
- This role will support regulatory compliance, operational resilience, and technology governance initiatives.
Key Responsibilities
- Assess current technology processes, tools, and controls related to system availability, capacity planning, and performance management.
- Document current state processes, workflows, stakeholder responsibilities, and supporting technologies.
- Identify compliance gaps and opportunities for process improvement.
- Conduct gap analysis and develop actionable recommendations.
- Map current practices to applicable regulatory and governance requirements, including PCI DSS, SOX, FFIEC, and Basel III.
- Facilitate stakeholder interviews, workshops, and requirements gathering sessions.
- Partner with technology, risk, audit, and compliance teams to validate findings and recommendations.
- Develop remediation roadmaps with prioritized initiatives, timelines, and resource requirements.
- Prepare reports and presentations for leadership, governance committees, and audit stakeholders.
Required Qualifications
- 5+ years of experience as a Business Systems Analyst or similar role.
- Experience within large enterprise environments, preferably in financial services or banking.
- Strong understanding of availability management, capacity planning, and performance monitoring practices.
- Experience with monitoring and observability tools such as Dynatrace, AppDynamics, Splunk, or SolarWinds.
- Knowledge of regulatory frameworks including PCI DSS, SOX, FFIEC, and/or Basel III.
- Proven experience with process mapping, requirements gathering, gap analysis, and technical documentation.
- Strong analytical, stakeholder management, and communication skills.
- Experience using reporting and data analysis tools such as Excel, Power BI, or Tableau.
Key Deliverables
- Current state assessment documentation
- Process maps and technology inventory
- Gap analysis and compliance assessment
- Regulatory mapping documentation
- Remediation roadmap and recommendations
- Executive and stakeholder reporting
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