Business Systems Administrator

Who we are

Core Responsibilities

• Operational Support & Ticket Management
• Own ERP and related applications Zendesk ticket queues, including intake, prioritization, resolution, and escalation to vendors, developers, or implementation partners.
• Track recurring issues and trends and communicate insights to help reduce future incidents and improve system reliability.
• Application Administration
• Administer users, roles, permissions, and basic system configurations across ERP and a diverse set of supported applications, including vendor-provided systems, internally developed tools, and third-party platforms such as Salesforce and Smartsheet.
• Application Health Monitoring
• Proactively monitor ERP and business application health through regular checks to ensure automations, integrations, reports, and background jobs are running as expected.
• Investigate and escalate application performance issues or failures, and communicate status and resolution clearly to stakeholders.
• QA, Release & Change Support
• Support QA and UAT activities by executing test cases, validating expected outcomes, logging defects, verifying fixes, and assisting with regression testing under guidance and established processes.
• Reporting & Data Support
• Maintain and update existing Crystal Reports, including minor enhancements, fixes, and data validation.
• Assist with basic data analysis and validation using SQL where required.
• Continuous Improvement & Automation
• Leverage automation and AI tools responsibly to improve documentation quality, ticket triage, knowledge sharing, and overall operational efficiency.

Qualifications and Skills

• Required
• College degree or equivalent.
• Minimum 3 years of experience supporting business applications (e.g., ERP, CRM, or other enterprise systems) in an operational or administrative capacity.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Curiosity, initiative, and a desire to continuously improve workflows and user experience.
• Nice to Have
• Exposure to ERP systems, including industry-specific or manufacturing-focused platforms such as ePS Packaging .
• Experience with Salesforce administration.
• Experience supporting in-house or custom-developed applications.
• Familiarity with reporting tools such as Crystal Reports and basic SQL.
• Familiarity with QA and UAT processes.
• GLBC is fully committed to two things – our employees and our customers. We offer employee-based recognition and reward programs including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions.
• If you are someone who values customers and a truly Great place to work – apply now!
• We wish to thank all applicants for their interest, however, only those under consideration will be contacted.