Business Systems Administrator - IN

Primary Responsibilities and Duties may include

• System Administration & Configuration
• Execute system changes and process automations based on clearly defined, approved, and prioritized work provided through the Business Applications intake and backlog process.
• Support platform updates and releases by following established testing, validation, and deployment plans; escalate risks or issues identified.
• Perform configuration, workflow updates, and system maintenance for the procurement platform under the guidance of Business Applications Managers and Senior Administrators.
• Maintain accuracy of core system data (approval hierarchies, spend thresholds, vendor records and GL mappings to name a few) in line with documented standards.
• Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.
• Internal Team Partnership & Communication
• Work primarily with Business Applications administrators and managers, supporting requirement clarification and executing work aligned to approved priorities.
• Apply understanding of the end-to-end source‑to‑pay process to support impact analysis and correct execution of requested changes.
• Participate in internal planning, refinement, and review sessions to clarify requirements and implementation details.
• Translate well documented requirements into system configurations; escalate ambiguity rather than independently defining solutions.
• Change Execution, & Documentation
• Carry out change and release tasks in alignment with Business Applications to change management and release schedules.
• Contribute to user facing documentation (release notes, how‑to guides, knowledge base articles) using established templates and standards.
• Follow assigned timelines and priorities; communicate progress, blockers, and risks to team leads in a timely manner.
• Support & Issue Resolution
• Act as an individual contributor, addressing issues escalated through Business Applications to support channels within defined scope and procedures.
• Troubleshoot common configuration, workflow, access, and data issues using documented procedures.
• Identify repeat issues and flag them for backlog consideration rather than implementing unplanned fixes.
• Integrations & System Awareness
• Maintain working knowledge of how the procurement platform integrates with ERP and related systems to support accurate change execution and troubleshooting.
• Validate changes within system scope and escalate integration considerations to senior admins or integration owners.
• Assist with testing and validation activities related to planned integration updates.
• Access & Governance Support
• Administer user access and roles according to defined role models and approval processes.
• Assist with reviews, audits, and cleanup activities assigned.
• Follow established governance, compliance, and documentation requirements without deviation.

Key Skills

• Solid problem-solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool ecosystem.
• Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications.
• The ability to quickly acquire working knowledge of connected business tools is a plus, these tools include but may not be limited to (Adaptive/Pigment, High Radius, Workday, Navan/Concur/Expensify, Avalara, Coupa/Zip etc.).
• Computer literate and proficient in standard office applications for Word, Excel and Outlook.
• Collaborative and consultative abilities to work with non-technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.

Key Competencies

Minimum Qualifications

• 3-5 years of systems administration experience
• Experience or familiarity with deifferent accounting platforms (e.g., NetSuite, Coupa, Jaggaer, SAP Ariba, Zip, Navan or similar).
• Have NetSuite Admin or other certifications, or having Interest in pursuing preferred NetSuite Certifications include ERP Consultant, Financial User, Suite Analytics, Application Developer, etc.
• Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication.
• Willingness to continue growing through experience and/or study and certification.
• Minimum expectation of a bachelor’s degree OR equivalent education/experience.

Environment and Physical Demands

About Arctic Wolf

Our Values

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration
• Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.