Business Support Representative
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Key skills for this role
About the Role
Covestro seeks a Business Support Representative to analyze data within Planning and Product Supply (PPS) and support order management, sample fulfillment, and inventory review. The role requires strong analytical skills and experience with SAP, order management, and supply chain functions.
Key Skills for This Role
Responsibilities
- Support analysis and assessment of data within Planning and Product Supply (PPS) and communicate information to Order Management and Commercial teams.
- Perform SAP sample order entry for internal production trials and replenish SDF off SAP sample inventory.
- Support Safety Stock and inventory review, forecast and release analysis.
- Coordinate data for daily PPS meeting and maintain shared file on Teams.
- Act as back up for rebate management and coordinate dispute resolution.
- Support monthly health checks on sales order for date maintenance issues.
Requirements
- Bachelor's degree with 1+ years of relevant experience; OR Associate's degree with 4+ years; OR High School diploma with 8+ years
- 3+ years SAP experience, preferably in OM / Supply Chain role
- Experience in Supply Chain Function / Order Management
- Strong knowledge of order management, logistics, product planning, customer relationships
- Proficient data collecting and analytical skills
- Experience working with forecasts, safety stock, inventory allocation
Full Job Posting
Position Overview
- This position will support the analysis and assessment of data within PSM and effectively communicate that information to necessary parties (i.e. Order Management, Commercial).
- This position will be involved with and serve as a back up business support point and will provide back up coverage for critical off SAP sample fulfillment.
Major Tasks And Responsibilities
- Support the analysis and assessment of data within Planning and Product Supply (PPS) and effectively communicate that information to necessary parties (i.e., Order Management, Commercial).
- Support PPS analysis, assessment and reporting of necessary information related to sales orders (including supply issues, lead time issues, late order availability, etc.)
- SAP sample order entry to support internal production trials for Innovation Team & replenish SDF off SAP sample inventory. This can include working with master data to create material numbers, update JTS, extend material numbers and reviewing production status
- Support Safety Stock and inventory review as well as forecast and release analysis
- Support all regional communications; Facilitate communications and support questions from other regions OM / CO colleagues regarding NA SF lead times, expedites, date management and other related topics
- Hypercare Export orders for proper date maintenance and order changes
- Coordination of data for daily PPS meeting (incoming orders, expedites, etc.). Maintain shared file on Teams
- Support monthly health checks on sales order for date maintenance issues
- Act as back up for rebate management
- Coordinating dispute resolution
- Ensuring master data properly set up for new incoming orders, following up on proper lead time is being managed by MD, OM and CO
- Support CO on entering approved Debits/credits for customers
Basic Qualifications
- Bachelor’s degree with 1+ years of relevant experience; OR Associate’s degree with 4+ years of relevant experience; OR High School diploma with 8+ years of relevant experience
Preferred Qualifications
- 3+ years SAP experience, preferably in OM / Supply Chain role
- Experience in Supply Chain Function / Order Management
Knowledge And Skills
- Strong job performance in all areas with increasing role responsibility
- Strong knowledge of order management, logistics, product planning, customer relationships
- Proficient data collecting skills, analytical skills and ability to present / report data clearly and concisely
- Experience working with forecasts, safety stock, inventory allocation
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