Business Support Analyst

Job Description

Reporting To

Position Overview

A. Strategic Business Analysis & Executive Support

• Support the CEO and GCEO in strategic business planning, operational reviews, and organizational performance monitoring.
• Analyze commercial and operational data to identify trends, risks, business gaps, and improvement opportunities.
• Prepare executive summaries, business insights, management reports, and strategic review presentations.
• Assist leadership in evaluating business growth initiatives, operational efficiency, and profitability metrics.
• Conduct market intelligence, benchmarking, and competitor analysis to support business decisions.
• Drive data-backed decision-making through accurate analytics and reporting mechanisms.
• Support strategic projects, transformation initiatives, and cross-functional business improvements.

B. Commercial Performance Monitoring

• Track sales performance, business growth, revenue trends, pipeline movement, and renewal performance.
• Monitor achievement of monthly, quarterly, and annual business targets across departments.
• Coordinate with commercial teams to consolidate business data and generate performance insights.
• Prepare commercial MIS reports and dashboards for management review meetings.
• Monitor pending business activities, escalations, approvals, and operational bottlenecks impacting commercial performance.
• Assist leadership in evaluating productivity, profitability, and performance efficiency indicators.

C. Operational Analytics & MIS Management

• Design, maintain, and enhance management dashboards and MIS reporting frameworks.
• Generate daily, weekly, monthly, and quarterly business performance reports.
• Monitor departmental KPIs, SLA adherence, turnaround time (TAT), and operational productivity metrics.
• Ensure accuracy, consistency, and integrity of business data and reports across departments.
• Develop automated reporting structures and trackers to improve reporting efficiency.
• Coordinate with departments to ensure timely submission of reports and operational updates.
• Provide actionable insights to improve operational effectiveness and reporting visibility.

D. CEO Office Coordination & Governance

• Manage and coordinate the calendars, meetings, and schedules of the CEO and GCEO.
• Organize leadership meetings, business reviews, strategy discussions, and management follow-ups.
• Prepare professional Minutes of Meeting (MOM), action trackers, and follow-up summaries.
• Ensure timely follow-up and closure of management action points across departments.
• Coordinate communication between executive leadership and internal/external stakeholders.
• Assist in prioritizing strategic tasks, pending approvals, and key business deliverables.
• Maintain confidentiality of sensitive business information, reports, and leadership discussions.
• Support preparation of board presentations, management decks, leadership reports, and executive correspondence.

E. Reporting Governance & Business Coordination

• Maintain centralized trackers for business reviews, strategic initiatives, operational follow-ups, and project status.
• Ensure adherence to reporting timelines and executive governance standards.
• Support leadership in preparation for audits, reviews, compliance discussions, and business meetings.
• Monitor execution progress of strategic and operational initiatives across the organization.
• Coordinate with department heads to ensure alignment with management priorities and business objectives.

Business & Analytical Skills

• Strong analytical and problem-solving capability
• Commercial and operational business understanding
• KPI monitoring and business performance analysis
• Dashboard management and MIS reporting expertise
• Data interpretation and executive reporting capability

Technical Skills

• Advanced proficiency in Microsoft Excel and PowerPoint
• Experience in Power BI, Tableau, or reporting automation tools preferred
• Familiarity with ERP, CRM, HRMS, and business reporting systems
• Strong presentation and business documentation skills

Behavioral Competencies

• High level of professionalism and confidentiality
• Strong execution and follow-up orientation
• Excellent organizational and multitasking skills
• Ability to work directly with senior leadership
• Strong communication and stakeholder management capability
• Attention to detail and deadline management
• Proactive, solution-oriented, and highly dependable

Educational Qualification

• Bachelor’s Degree in Business Administration, Finance, Operations, Analytics, or related discipline
• MBA or equivalent postgraduate qualification preferred

Experience Requirement

• 4–8 years of relevant experience in Business Analysis, MIS Reporting, Commercial Operations, Executive Coordination, Strategy Support, or Business Excellence functions
• Prior experience supporting C-level executives or leadership teams is highly preferred
• Experience within insurance, brokerage, financial services, consulting, or corporate environments will be an added advantage

Key Performance Indicators (Kpis)

• Accuracy and timeliness of MIS reports and dashboards
• Effectiveness of leadership coordination and follow-up management
• Quality and impact of business analysis and reporting insights
• Closure rate of management action items and strategic tasks
• Operational reporting efficiency and data accuracy
• Responsiveness to executive requirements and priorities
• Improvement in business visibility and reporting governance

Internal Coordination With

• Department Heads

• Strategy & Business Excellence Teams

• Senior Management & External Stakeholders as required

Why Join CRI?