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At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible. THE ROLE:
We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers.
You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations.
This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members.
If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL:
Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
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Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.
Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
Collaborate effectively with cross-functional customer and project delivery teams.
Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes.
Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals.
Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
May occasionally provide mentoring to peers within the project team and function.
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
We provide outcome-based ServiceNow implementation and IT consulting services.
Visit company websiteJobs and hiring trendsUSD 145000-200000 yearly / year
Full-time
Senior · 5+ years experience
Onsite
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