Business Program Manager - Customer Lifecycle Operations

• Align program execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention.
• Partner with Sales, Customer Success, and Solution teams to deliver measurable business outcomes.
• Monitor and optimise sales performance indicators, including pipeline health, conversion, and renewal metrics.
• Translate business strategy into executable vendor-led sales motions.

• Manage an ecosystem of outsourced vendors, ensuring delivery of contracted outcomes and compliance with Microsoft standards.
• Establish and lead vendor performance management processes, including scorecards, reviews, and audits.
• Drive continuous improvement through benchmarking, insights, and performance analytics.
• Manage vendor capacity, cost, and capability alignment with program requirements.

• Leverage data, analytics, and dashboards to evaluate program performance and inform decision-making.
• Conduct cost-benefit and ROI analysis to drive optimisation and value realisation.
• Translate complex data into actionable insights and executive-level narratives.
• Identify risks and improvement opportunities through data-led analysis.

• Collaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations
• Influence and align stakeholders in a matrixed environment to drive outcomes and adoption.
• Lead change management initiatives to ensure successful implementation of new programmes and capabilities.
• Communicate effectively with senior stakeholders, providing clarity and context in complex environments.
• Develop and maintain strong relationships with Microsoft stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives.
• Ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of our stakeholders. The role demands significant executive stakeholder engagement and adept stakeholder management within a matrix organization.

• Bachelor’s degree in business, Operations, Finance, or a related field (or equivalent experience)
• Demonstrated experience in program management, operations, or a related discipline.
• Proven ability to manage complex, cross-functional programs in a global environment.

• Experience in sales, sales operations, or commercial program management
• Experience managing outsourced vendors, partners, or supplier ecosystems.
• Ability to design, measure, and optimise workflows using structured CI frameworks.
• Experience applying AI, automation, or advanced analytics to business processes.
• Experience in technology, cloud, or digital sales environments
• Advanced degree (for example, MBA) preferred.

• Ability to streamline processes and eliminate redundancy.
• Ability to apply AI tools and automation to improve program delivery and efficiency.
• Curiosity and continuous learning mindset in emerging technologies and digital transformation

• Understanding of sales drivers, customer lifecycle, and revenue-based performance metrics
• Ability to connect program execution to measurable business outcomes.

• Strong experience in managing vendor performance, governance, and relationships.
• Ability to influence without authority across internal and external stakeholders.

• Problem solving and troubleshooting: ability to work through ambiguity and deliver structured solutions.
• Analytical thinking: data-driven approach to decision making and performance management.
• Communication and storytelling: clear, concise communication tailored to varied audiences.
• Agility and adaptability: ability to respond effectively in fast-paced, changing environments.
• Cross-functional collaboration builds strong partnerships across teams.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.