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Business Process Specialist
PTAG
Markham, CAN
Full Time
Mid
Yesterday
Business process mappingSOP developmentBPMNMicrosoft VisioLucidchartSharePoint
Free
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Business process mappingSOP developmentBPMN
About the Role
PTAG is looking for a Business Process Specialist to join their Business Operations team in Markham, ON. The role involves documenting, analyzing, and improving business processes across the organization.
Key Skills for This Role
Business process mappingSOP developmentBPMNMicrosoft VisioLucidchartSharePoint
Responsibilities
- Partner with business stakeholders to document, analyze, and improve business processes across multiple departments
- Create and maintain Standard Operating Procedures (SOPs), process documentation, and workflow diagrams
- Develop business process maps using BPMN and process mapping tools such as Visio or Lucidchart
- Gather and document business requirements for operational improvements and process enhancements
- Support cross functional process improvement initiatives from planning through implementation
- Coordinate action items, follow ups, and stakeholder communication across multiple business functions
- Maintain process documentation and governance materials within SharePoint
- Assist with KPI tracking, reporting, and process governance activities
- Identify opportunities to improve efficiency, reduce risk, and standardize business operations
- Support organizational change and business transformation initiatives
- Contribute to the ongoing development of PTAG's Business Process Management (BPM) framework
Requirements
- Approximately 3–5 years of experience in Business Process Management, Business Process Improvement, Business Analysis, Continuous Improvement, Operational Excellence, or Business Operations
- Experience documenting business processes and creating process workflows
- Strong experience developing SOPs and operational documentation
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Experience collaborating with stakeholders across multiple business functions
- High attention to detail and commitment to producing quality documentation
- Ability to work independently while contributing effectively within a collaborative team environment
Full Job Posting
Company Overview
- PTAG is a Project Management Advisory & Services firm recognized across North America for helping organizations deliver complex projects and operational excellence.
What You'll Do
- Partner with business stakeholders to document, analyze, and improve business processes across multiple departments.
- Create and maintain Standard Operating Procedures (SOPs), process documentation, and workflow diagrams.
- Develop business process maps using BPMN and process mapping tools such as Visio or Lucidchart.
- Gather and document business requirements for operational improvements and process enhancements.
- Support cross functional process improvement initiatives from planning through implementation.
- Coordinate action items, follow ups, and stakeholder communication across multiple business functions.
- Maintain process documentation and governance materials within SharePoint.
- Assist with KPI tracking, reporting, and process governance activities.
- Identify opportunities to improve efficiency, reduce risk, and standardize business operations.
- Support organizational change and business transformation initiatives.
- Contribute to the ongoing development of PTAG's Business Process Management (BPM) framework.
Required Qualifications
- Approximately 3–5 years of experience in one or more of the following: Business Process Management, Business Process Improvement, Business Analysis, Continuous Improvement, Operational Excellence, Business Operations.
- Experience documenting business processes and creating process workflows.
- Strong experience developing SOPs and operational documentation.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Experience collaborating with stakeholders across multiple business functions.
- High attention to detail and commitment to producing quality documentation.
- Ability to work independently while contributing effectively within a collaborative team environment.
Compensation
- Salary Range for Role: CAD 60,000 – CAD 65,000 CAD per year.
Why Join PTAG?
- Opportunity to work on major infrastructure and capital projects.
- Exposure to industry leading clients and partners.
- Competitive compensation and comprehensive benefits package.
- Flexible work environment and opportunities for advancement.
- A culture that values safety, accountability, and excellence.
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