icims
Business Process Engineer
PeopleTec, Inc.
Huntsville, USA
Full-time
Senior Level
Onsite
Discovered 1 weeks ago
Free
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PeopleTec is currently seeking a Business Process Engineer to support our Huntsville, AL location.
PeopleTec is hiring a Business Process Engineer to help define, establish, document, and improve enterprise IT and cybersecurity processes in support of a ServiceNow implementation.
This organization is building many of its formal processes for the first time.
In many cases, there is no existing documented process, no clearly identified process owner, and no standardized way of performing the work across the organization.
The Business Process Engineer will work directly with organizational leaders, operational personnel, technical subject matter experts, and process stakeholders to understand how work is currently performed, determine how it should be performed going forward, document the approved process, and translate the process into requirements that developers can implement within ServiceNow.
Responsibilities
- Identify the appropriate process owners, stakeholders, and subject matter experts
- Conduct interviews, workshops, and process discovery sessions
- Understand current practices, business rules, handoffs, approvals, exceptions, and pain points
- Design and improve processes where formal processes do not currently exist
- Apply ITIL 4 principles and industry best practices where appropriate
- Define roles, responsibilities, ownership, governance, and process measures
- Develop process maps, process guides, SOPs, and RACI matrices
- Translate approved processes into user stories, acceptance criteria, workflow requirements, and functional requirements
- Work with Product Owners, developers, architects, and testers during ServiceNow implementation
- Validate that implemented workflows align with the approved business process.
- Process Areas IT Service Management including Incident, Problem, Change, Request, Knowledge, and Service Level Management IT Operations Management including Event Management, Discovery, Service Mapping, CMDB, and operational monitoring IT Asset Management including hardware, software, inventory, assignment, lifecycle, and disposal Security Operations including security incidents, vulnerability response, and remediation workflows Integrated Risk Management including risk, controls, compliance, audit findings, issues, and exceptions
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