Business Process Analyst/System Help Desk

Below is a summary of the remaining responsibilities:

• Execute / Coordinate Resolution of issues / completion of requests from business teams related to business processes or systems. Projects relating to business process improvement and / or system enhancement. Creation of Project Plans for system releases and ad-hoc projects. Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required. Business analysis to identify issues and propose solutions. Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements. Business Requirements documentation. Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval Sign off on Business Requirements, QA test scenarios, QA test results. Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
• Resolution of issues / completion of requests from business teams related to business processes or systems.
• Projects relating to business process improvement and / or system enhancement.
• Creation of Project Plans for system releases and ad-hoc projects.
• Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required.
• Business analysis to identify issues and propose solutions.
• Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements.
• Business Requirements documentation.
• Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval
• Sign off on Business Requirements, QA test scenarios, QA test results.
• Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
• Provide management and status reports Communicate status, risks / issues, and remediation plans to management. Monitor and measure business process efficiency through key performance indicators (KPIs). Escalate any project or activity that is not meeting expectations in schedule or quality.
• Communicate status, risks / issues, and remediation plans to management.
• Monitor and measure business process efficiency through key performance indicators (KPIs).
• Escalate any project or activity that is not meeting expectations in schedule or quality.
• Monitor and provide directions on Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders. Identify and communicate business priority for system enhancements for given Business domain. Gather and identify business KPI definition for given Business domain.
• Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders.
• Identify and communicate business priority for system enhancements for given Business domain.
• Gather and identify business KPI definition for given Business domain.
• Direct and provide leadership of teams Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors. Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required. Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.
• Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors.
• Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required.
• Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.