indeed
Business Process Analyst
Bow Valley Credit Union
Cochrane, CAN
Full Time
Mid
Onsite
1 weeks ago
Business Process ImprovementProcess MappingStandard Operating ProceduresContinuous ImprovementStakeholder EngagementProject Coordination
Free
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Business Process ImprovementProcess MappingStandard Operating Procedures
About the Role
Bow Valley Credit Union seeks a Business Process & Operational Excellence Specialist to identify, analyze, document, and improve business processes across the organization. The role involves process review, standardization, continuous improvement, technology optimization, and compliance support.
Key Skills for This Role
Business Process ImprovementProcess MappingStandard Operating ProceduresContinuous ImprovementStakeholder EngagementProject Coordination
Responsibilities
- Conduct detailed reviews of operational, administrative, and service delivery processes across branch and corporate functions
- Observe and document current state workflows, procedures, and activities
- Identify process inconsistencies, duplication of effort, inefficiencies, manual workarounds, and administrative burden
- Analyze root causes of operational challenges and recommend practical solutions
- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs), job aids, process maps, workflow diagrams, and procedural documentation
- Ensure operational processes are clearly documented, standardized, and consistently applied across all locations
- Identify opportunities to streamline processes and eliminate non value added activities
- Support the implementation of best practices and continuous improvement initiatives
- Assess current technology utilization and identify opportunities to better leverage existing systems and tools
- Support process automation and workflow enhancement initiatives
- Ensure documented processes align with organizational policies, regulatory requirements, and internal controls
- Build strong relationships with branch teams, department leaders, and subject matter experts
Requirements
- Minimum 3 5 years of experience in process improvement, business analysis, operations, compliance, project coordination, continuous improvement, or a related field
- Experience documenting business processes, workflows, SOPs, and procedural documentation
- Experience within financial services, credit unions, banking, or other regulated environments is considered an asset
- Knowledge of process improvement methodologies, operational excellence principles, or Lean concepts is considered an asset
- Experience working with workflow automation, digital process tools, AI applications, or business systems is considered an asset
- Must be bondable; satisfactory criminal and credit checks required
- Legal authorization to work in Canada on a full time basis
Full Job Posting
About the Role
- Reporting initially to a member of BVCU’s senior team, the Business Process & Operational Excellence Specialist is responsible for identifying, analyzing, documenting, standardizing, and improving business processes across Bow Valley Credit Union.
- The role will work closely with branch leadership, business units, Shared Services, Compliance, and other stakeholders to reduce administrative burden, improve consistency, strengthen controls, enhance the employee and member experience, and maximize the effective use of technology.
- A key focus of the role will be developing and maintaining standard operating procedures (SOPs), job aids, process maps, training materials, and operational documentation that support efficient, compliant, and scalable operations.
Business Process Review & Analysis
- Conduct detailed reviews of operational, administrative, and service delivery processes across branch and corporate functions.
- Observe and document current state workflows, procedures, and activities.
- Identify process inconsistencies, duplication of effort, inefficiencies, manual workarounds, and administrative burden.
- Analyze root causes of operational challenges and recommend practical solutions.
Standardization & Documentation
- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs), job aids, process maps, workflow diagrams, and procedural documentation.
- Ensure operational processes are clearly documented, standardized, and consistently applied across all locations.
- Establish documentation standards and version control practices.
- Support knowledge management and organizational learning initiatives.
Continuous Improvement & Operational Excellence
- Identify opportunities to streamline processes and eliminate non value added activities.
- Support the implementation of best practices and continuous improvement initiatives.
- Collaborate with leaders and subject matter experts to redesign workflows and improve operational effectiveness.
- Recommend solutions that improve efficiency while maintaining service quality, risk controls, and regulatory compliance.
Technology Optimization & Automation
- Assess current technology utilization and identify opportunities to better leverage existing systems and tools.
- Support process automation and workflow enhancement initiatives.
- Evaluate opportunities to incorporate artificial intelligence (AI), automation tools, digital workflows, and other technologies into business processes.
- Work with internal and external stakeholders to support technology implementation and adoption.
Compliance & Risk Support
- Ensure documented processes align with organizational policies, regulatory requirements, and internal controls.
- Collaborate with Compliance and operational leaders to support audit readiness and risk mitigation efforts.
- Assist in identifying control gaps and recommending process improvements to strengthen compliance and operational effectiveness.
Stakeholder Engagement & Change Support
- Build strong relationships with branch teams, department leaders, and subject matter experts.
- Facilitate discussions to understand operational challenges and opportunities.
- Support employee adoption of new processes, tools, and procedures.
- Assist in delivering training and communication related to process changes.
Core Effectiveness Skills
- Strong analytical and problem solving skills.
- Exceptional attention to detail and process orientation.
- Ability to map, document, and improve business processes.
- Strong written communication skills with the ability to develop clear, concise documentation.
- Excellent organizational and project coordination skills.
- Ability to influence and collaborate across multiple departments and stakeholder groups.
- Strong critical thinking and continuous improvement mindset.
- Ability to manage multiple priorities and projects simultaneously.
- Comfortable learning, collaborating and leveraging technology, automation, and AI enabled tools.
- High degree of professionalism, confidentiality, and sound judgment.
Education & Qualifications
- Minimum 3 5 years of experience in process improvement, business analysis, operations, compliance, project coordination, continuous improvement, or a related field.
- Experience documenting business processes, workflows, SOPs, and procedural documentation.
- Experience within financial services, credit unions, banking, or other regulated environments is considered an asset.
- Knowledge of process improvement methodologies, operational excellence principles, or Lean concepts is considered an asset.
- Experience working with workflow automation, digital process tools, AI applications, or business systems is considered an asset.
Other Requirements
- Must be bondable; satisfactory criminal and credit checks required
- Legal authorization to work in Canada on a full time basis
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