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Business Process Analyst (12-Months Contract)
Enercare Inc.
Markham, CAN
Contract
Mid
1 weeks ago
Business Process AnalysisProcess MappingProcess Re engineeringLeanSix SigmaVisio
Free
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Business Process AnalysisProcess MappingProcess Re engineering
About the Role
Enercare Inc. is hiring a Business Process Analyst for a 12-month contract to examine, improve, and streamline business processes. The role involves analyzing current processes, developing optimized procedures, and collaborating with stakeholders.
Key Skills for This Role
Business Process AnalysisProcess MappingProcess Re engineeringLeanSix SigmaVisio
Responsibilities
- Analyze current business processes, workflows and procedures to identify areas for improvement
- Develop and implement optimized processes and procedures to enhance efficiency, productivity and customer satisfaction
- Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals
- Conduct gap analysis to identify discrepancies between current state and desired future state
- Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams
- Provide training and support to team members on new processes and best practices
Requirements
- BBA or equivalent post secondary education
- 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment
- 2+ years in process re engineering, process mapping and customer journey mapping
- Proficiency in process mapping and analysis tools (e.g., Visio, Excel, SQL, Tableau)
- Experience with process improvement methodologies (e.g., Six Sigma, Lean)
- Strong analytical and problem solving skills
- Excellent written and oral communication skills
Full Job Posting
Role Overview
- A business process analyst examines, improves and streamlines business processes within an organization.
- They are responsible for identifying inefficiencies, bottlenecks and areas for improvement in the existing business processes.
- This involves thoroughly analyzing the current processes and identifying opportunities for optimization.
Responsibilities
- Analyzing current business processes, workflows and procedures to identify areas for improvement.
- Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
- Able to learn and map based on developed expertise vs constantly relying on the SMEs.
- Ensure that analysis for all processes include people, systems and customer flows.
- Understand how to drive discussions with a decision based model
- Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
- Collaborate with stakeholders to understand business objectives, processes, and requirements, and translate them into clear and concise user stories, use cases, and functional specifications
- Conduct gap analysis to identify discrepancies between current state and desired future state; recommend process improvements using methodologies grounded in friction reduction, waste/lean efficiency or process optimization workflows, and work with stakeholders to develop solutions to address busine
- Present process improvement points of view to stakeholders for decision alignment.
- Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
- Stay updated on industry trends, emerging technologies and process improvement methodologies.
- Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
Requirements
- BBA or equivalent post secondary education
- 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment.
- Proven ability 2+ years in process re engineering, process mapping and customer journey mapping.
- PMP certification
- Utility Experience
- Strong analytical and problem solving skills.
- Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau).
- Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean).
- Self starter with strong interpersonal and conflict resolution skills
- Excellent written and oral communications skills
- Ability to quickly form relationships and interact effectively in a complex environment
- Strong desire to understand operations and root causes of issues
Compensation
- Compensation: $69,136 $110,618
- Please note that the compensation range listed includes base salary and potential incentive pay.
- Incentives such as bonuses are not guaranteed and depend on individual performance and company results.
- Actual compensation within the range will be determined based on skills, experience, and qualifications.
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