Business Operations Specialist

• Collaborate with internal stakeholders and cross-functional teams across India and APJ to achieve program objectives.
• Facilitate regular operational meetings, document decisions, and follow up on owners and due dates.
• Identify process improvement opportunities and develop practical recommendations for implementation.
• Support project and program initiatives that improve operational efficiency, governance, and customer outcomes.

• Bachelor’s degree in supply chain, Business, Logistics, Operations, or a related discipline.
• Above 5 years of experience in supply chain, service supply chain, business operations, or a related field.
• Hands-on experience in partner or vendor operations management is essential.
• Experience in program or project management is preferred; PMP certification is an advantage.

• Good understanding of supply chain and service supply chain processes.
• Strong analytical and problem-solving skills, with the ability to convert data into actionable insights.
• Strong written, verbal, and presentation skills, including the ability to communicate effectively with cross-functional and management stakeholders.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience preparing dashboards and management reports is preferred.
• Ability to manage multiple priorities, work independently, and perform effectively in a complex and fast-paced environment.
• Positive work attitude, strong ownership, and the ability to promote teamwork and collaboration.
• Knowledge of ERP systems; experience with SAP S/4HANA is an advantage.

• Customer- and results-oriented mindset with strong attention to detail.
• Effective meeting facilitation, stakeholder management, and follow-through.
• Comfortable working across countries, functions, and cultures within the APJ region.
• Continuous-improvement mindset and willingness to learn new processes and systems.

Success in This Role Success will be demonstrated through reliable operational delivery, achievement of agreed KPIs and savings goals, effective partner governance, accurate reporting, timely issue resolution, and strong cross-functional collaboration.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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