Business Operations Manager - Web3
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Key skills for this role
Role Overview
The Business Operations Manager is a full-time remote role supporting operations across CyberScope’s blockchain security services.
The role oversees daily operations, streamlines workflows, and coordinates cross-functional initiatives supporting service delivery, client engagement, and internal efficiency.
The position requires coordination with finance, program management, and technical teams to maintain a scalable and resilient operating model.
Key Skills for This Role
Full Job Posting
Company Description
CyberScope is a blockchain security provider specializing in end-to-end protection for Web3 projects.
The company provides smart contract audits and continuous threat monitoring for decentralized applications.
CyberScope helps clients remain secure, compliant, and ready to scale in the digital asset ecosystem.
Role Description
The Business Operations Manager is a full-time remote role supporting operations across CyberScope’s blockchain security services.
The role oversees daily operations, streamlines workflows, and coordinates cross-functional initiatives supporting service delivery, client engagement, and internal efficiency.
The position requires coordination with finance, program management, and technical teams to maintain a scalable and resilient operating model.
Core Responsibilities
- Monitor performance metrics, identify operational risks and opportunities, support budget planning, and allocate resources.
- Drive process improvements aligned with company goals and collaborate with leadership on strategic programs.
- Document standard operating procedures and ensure operational practices meet compliance and quality standards.
- Manage inbound leads through Telegram, email, website chat, and other direct sales channels.
- Qualify incoming requests and coordinate the sales process from inquiry through service delivery.
- Prepare and follow up on quotations, service requests, and client communications.
- Coordinate with technical teams to gather estimates, clarify requirements, and ensure timely delivery.
- Manage delivery for audits, KYC verifications, penetration testing reports, smart contract development, and other company services.
- Provide first-line support for technical and service-related client inquiries during and after delivery.
- Maintain operational pipelines using Trello, Slack, and other internal systems.
Compensation
- The gross monthly salary is 1,500 EUR.
Workplace
- The role is remote.
Requirements
- Strong coordination skills across finance, program management, and technical teams.
- Ability to document standard operating procedures and support compliance and quality standards.
- Ability to coordinate client inquiries, quotations, service requests, and service delivery workflows.
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