Business Operations Manager, L3

Analyze pricing, packaging, and discounting performance across our customer base; surface where we are leaving value on the table and where we are creating friction

Build the models that support pricing and packaging decisions, including scenario analysis on revenue and margin impact

Partner with Sales, Product, and Finance to design and test changes to how we monetize the platform

Establish and steward discount governance so pricing integrity holds as we scale

Lead cross-functional, growth-focused initiatives from problem framing through to implemented outcome — segmentation and ICP definition, territory and coverage design, expansion and land-and-expand motions, funnel experiments

Bring structure to ambiguous strategic questions: scope the problem, source the data, form a defensible recommendation, and get buy-in to act on it

Support annual and quarterly GTM planning, including capacity modeling, quota setting, and goal architecture

Identify operational inefficiencies across the commercial organization and drive the process and tooling changes that resolve them

Partner with the COO and CFO to produce the metrics package for board meetings and investor updates

Own the definitions, data lineage, and consistency of our reported KPIs so the numbers hold up under scrutiny

Build the executive narrative around the data — not just what happened, but what it means and what we should do about it

Support diligence and reporting requirements for financing and strategic processes as they arise

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin. Please let us know if you need any accommodations during the interview process.

Citrine is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email us at peopleops@citrine.io or inform your recruiter if you require any reasonable accommodations throughout the recruiting process.

Citrine Informatics recognizes that its most valuable asset is its people. We have created our set of Core Values to encourage, support, and invest in our team as they work to innovate and support a more sustainable world. Our Core Values reflect our ongoing commitment to continuously invest in nurturing our talent and our people-first approach to conducting business.

- We take pride in and recognize the successes and growth of ourselves and our colleagues. We support each other in our growth .

- We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.

- We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability.

- We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.

- We are tirelessly committed to creating value for our customers .

- We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

At Citrine, we’re using Artificial Intelligence (AI) to enable our customers to usher in the next generation of sustainable, high-performing materials and chemicals.

Our customers love what we do:

“We understand our own laboratory more than before. It’s fun to work in this way.”

We’re the leader in AI for materials and chemicals. 10 of the top 20 chemical companies have trusted us as their AI provider and we have created more than $100 Million dollars in value for our customers to date. Our no-code SaaS platform empowers product developers to accelerate their work using chemically-aware data management and AI tools.

Citrine regularly wins awards for innovation and sustainability, earning spots on the CB Insights AI 100 list and the Inc. 5000 list of fastest-growing private companies in the US. Our customers include leading organizations such as LyondellBasell, Evonik, Grace, Avery Dennison, and Syensqo. We also collaborate with researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences. Our team is exceptional, eager to grow and learn from each other. Team members work remotely throughout North America and Europe driven by our sustainability mission. We’re growing quickly, and looking for the best to join us!