indeed
Business Operations Manager
Sky Life Real Estate LLC
, UAE
Full Time
Manager
Onsite
AED 4,000/month / month
5 days ago
Operations ManagementCRM SoftwareKPI MonitoringTeam LeadershipProcess ImprovementReal Estate Knowledge
Free
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Operations ManagementCRM SoftwareKPI Monitoring
About the Role
Sky Life Real Estate LLC is seeking an experienced Operations Manager to oversee daily operations of their brokerage in Dubai. The role ensures efficient functioning of Sales, Marketing, Administration, Accounts, and CRM departments, monitors KPIs, and reports to the CEO.
Key Skills for This Role
Operations ManagementCRM SoftwareKPI MonitoringTeam LeadershipProcess ImprovementReal Estate Knowledge
Responsibilities
- Oversee daily operations of Sales, Marketing, Administration, and Accounts departments
- Monitor CRM usage to ensure leads are assigned, followed up, and updated correctly
- Track sales team performance including calls, meetings, viewings, offers, conversions, and closed deals
- Ensure compliance with company SOPs, RERA regulations, and Dubai real estate best practices
- Conduct regular audits of CRM data, property listings, contracts, and operational processes
- Review marketing performance including lead generation campaigns, social media, property listings, and ROI
- Coordinate with department heads to resolve operational issues and improve efficiency
- Prepare daily, weekly, and monthly performance reports for management
- Develop and implement operational policies and process improvements
- Ensure timely processing of contracts, listings, commission calculations, invoices, and documentation
- Monitor staff productivity, attendance, and departmental KPIs
- Identify operational bottlenecks and implement solutions
Requirements
- Bachelor's degree (Preferred)
- Experience in operations management, preferably in real estate
- Strong leadership and team management skills
- Knowledge of Dubai real estate market and RERA regulations
- Proficiency in CRM systems and performance tracking
Full Job Posting
Job Overview
- Sky Life Real Estate is seeking an experienced Operations Manager to oversee the daily operations of our growing brokerage.
- This role is responsible for ensuring that all departments—including Sales, Marketing, Administration, Accounts, and CRM—operate efficiently, follow company policies, and achieve their performance targets.
- The Operations Manager will monitor KPIs, improve workflows, ensure accountability across departments, and report directly to the CEO.
Responsibilities
- Oversee the daily operations of the Sales, Marketing, Administration, and Accounts departments.
- Monitor CRM usage to ensure all leads are assigned, followed up, and updated correctly.
- Track sales team performance, including calls, meetings, viewings, offers, conversions, and closed deals.
- Ensure all departments comply with company SOPs, RERA regulations, and Dubai real estate best practices.
- Conduct regular audits of CRM data, property listings, contracts, and operational processes.
- Review marketing performance, including lead generation campaigns, social media, property listings, and return on investment.
- Coordinate with department heads to resolve operational issues and improve efficiency.
- Prepare daily, weekly, and monthly performance reports for management.
- Develop and implement operational policies and process improvements.
- Ensure timely processing of contracts, listings, commission calculations, invoices, and documentation.
- Monitor staff productivity, attendance, and departmental KPIs.
- Identify operational bottlenecks and implement solutions to improve business performance.
Qualifications
- Bachelor's (Preferred)
- Experience in operations management, preferably in real estate
- Strong leadership and team management skills
- Knowledge of Dubai real estate market and RERA regulations
- Proficiency in CRM systems and performance tracking
Compensation
- Pay: AED 4,000 AED 6,000 per month
Work Location
- In person
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