Business Operations Manager

AI-native: beyond the chat box. You've used Claude (or equivalent) to build things that run on their own: skills, agents, or automated workflows. Not just back-and-forth chat. You can show us what you built, what it does unattended, and where you keep a human in the loop. This is a hard requirement, and we will ask you to demonstrate it.

Autonomous operator: You figure things out on your own and own complex problems end-to-end with only light guidance. (you're consistently ahead of the ask and can own a Key Result.)

Numerate & analytical: A degree (or clearly demonstrated equivalent ability) in a quantitative discipline such as engineering, maths, physics, CS, or a heavily numerate economics / finance / quant-social-science track. It's the analytical horsepower we're screening for, not the department name.

A track record of measurable impact: You can point to specific, quantified outcomes you drove, eg cost down, a KPI moved, a process that got faster, not just responsibilities you held.

A builder. You don't just spot the broken process, you fix it for good, by building the tool, commissioning the build, or redesigning the process. Evidence of systems, automations, dashboards or playbooks others now rely on.

Energised by startups: You thrive in ambiguity, move fast, own outcomes end-to-end, and want a wide remit over a narrow one.

Clear communicator: Writes crisply, presents findings simply, and tells people what to do next, not just what's wrong.

E-commerce, logistics, 3PL or supply-chain exposure.

Light coding (Python / SQL / JavaScript) or no-code tooling (Make, Zapier, Retool, Airtable).

Experience working with external partners or vendors against SLAs.

Experience mentoring, training or managing 1–2 people.