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Business Operations Associate
Contour Education
Remote, IND
Full-time
Mid · 4+ years experience
Remote
Discovered 3 weeks ago
CRM
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Role Overview
As the India-based partner to Contour's business operations lead, you are responsible for identifying operational inefficiencies and executing end-to-end process redesigns.
This is a hands-on role.
You will map current workflows, establish performance baselines, engineer process improvements, and manage the transition to new owners to ensure long-term stability.
Your scope includes the full build lifecycle, including analysis, metrics, and implementation.
While the Business Operations lead defines strategic priorities and manages cross-functional alignment with our onshore and COO teams, you own the execution and the tangible results.
You will be the foundational operator for this function in India.
Success in this role requires a measure-first methodology, ensuring every project is backed by data, and a focus on sustainability, building processes that operate independently after hand off.
Key Skills for This Role
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Requirements
- What You Need
- Operational expertise: 3 to 5 years of experience in business operations, process improvement, or operational analysis with a record of driving measurable change.
- Process mapping proficiency: Ability to model cost and volume dynamics on a whiteboard or in a spreadsheet without requiring oversight.
- Technical adaptability: Demonstrated ability to build and deploy automations that others rely on, balanced by the judgment to know when to leave a process manual.
- Metrics-driven mindset: Proven ability to establish performance baselines prior to intervention and ensure results are sustained post-implementation.
- Strong communication skills: Ability to produce clear, actionable documentation that enables team members to execute processes independently.
- Cross-timezone collaboration: Comfort working across India business hours with regular overlap into Australian time zones.
- Nice to Have
- EdTech, education services, or a student-facing organization in your background
- Experience moving a metric across a team or site you did not directly manage, by changing the process rather than by authority over people.
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