Business Operations Analyst

Skills Knowledge and Abilities

• Knowledge of the functions performed in the insurance industry.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
• Strong analytical and problem-solving skills.
• Strong team and interpersonal skills with the ability to effectively interact with all internal and external business partners.
• Effective verbal and written communication skills with the ability to convey technical and business information in a clear concise and effective manner.
• Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, process, technology, costs and quality of service.
• Ability to work independently as well as in a team environment.
• Knowledge of Microsoft Office suite and the ability to learn and utilize other business-related software systems including database and operating systems.

Required skills and qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Preferred skills and qualifications

• Working knowledge of process improvement methodologies, such as Lean Six Sigma.
• Experience in project management and change management.
• Experience in change management methodologies.
• Familiarity with data analytics and visualization tools.

Education and Experience