Business Integration Analyst

Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working

Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs

Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition

Map end-to-end customer journeys for all cross-sell opportunities identified through the integration, including entry points, handoff moments, and friction points

Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base

Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act

Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding

Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover

Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log

Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis

Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence

Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions

Proven experience as a Business Analyst in complex change, transformation, or integration programmes

Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly

Ability to translate business complexity into structured requirements that delivery teams can act on

Experience designing operating models or customer journeys in a commercial environment

Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike

Strong written communication; able to produce high-quality documentation under programme time pressure

Experience in M&A integration or post-deal transformation

Familiarity with SaaS, eLearning, HR tech, or compliance services businesses

Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe)

Understanding of commercial cross-sell and upsell flows

Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products would be a bonus

Project Management skills

Experience working in a PE-backed, multi-entity environment