Business Head / Centre Operations Manager
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Key skills for this role
About the Role
Premium Solutions Consultancy is hiring a Business Head / Centre Operations Manager for an academy in Qatar. The role involves overseeing daily operations, ensuring customer service, driving profitability, and leading a multi-cultural team.
Key Skills for This Role
Responsibilities
- Oversee the smooth operations of the academy, ensuring high standards of customer service
- Collaborate with departments such as Marketing, Events, IT, HR, and Finance to achieve revenue targets and cost efficiency
- Develop and implement business plans and strategies for growth
- Maintain excellent relationships with internal and external stakeholders, including vendors
- Lead and inspire a multi cultural team, fostering collaboration and teamwork
- Understand customer needs, forecast trends, and implement solutions to enhance satisfaction
- Manage vendor relationships and ensure operational excellence
- Represent the academy with strong public speaking and communication skills
Requirements
- Bachelor’s or Master’s degree from a reputed university
- 5 7 years of relevant experience, with a minimum of 4 years in a leadership role managing teams
- Proven track record in business operations, preferably within the arts or skills development industry
- Strong business planning skills and a customer centric approach
- Excellent communication skills in English (oral and written)
- IT proficiency and confident public speaker
Full Job Posting
Role Overview
- Premium Solutions Consultancy is hiring a Business Head / Centre Operations Manager for an esteemed academy in Qatar.
- This role involves overseeing the day to day operations of the academy, ensuring exceptional customer service, and driving profitability.
Key Responsibilities
- Oversee the smooth operations of the academy, ensuring high standards of customer service.
- Collaborate with departments such as Marketing, Events, IT, HR, and Finance to achieve revenue targets and cost efficiency.
- Develop and implement business plans and strategies for growth.
- Maintain excellent relationships with internal and external stakeholders, including vendors.
- Lead and inspire a multi cultural team, fostering collaboration and teamwork.
- Understand customer needs, forecast trends, and implement solutions to enhance satisfaction.
- Manage vendor relationships and ensure operational excellence.
- Represent the academy with strong public speaking and communication skills.
Requirements
- Bachelor’s or Master’s degree from a reputed university.
- 5 7 years of relevant experience, with a minimum of 4 years in a leadership role managing teams.
- Proven track record in business operations, preferably within the arts or skills development industry.
- Strong business planning skills and a customer centric approach.
- Excellent communication skills in English (oral and written).
- IT proficiency and a confident public speaker.
- Personal attributes: Enthusiastic, organized, flexible, and proactive with a pleasing personality.
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