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Key skills for this role
Work a mix of inbound and outbound leads selected based on fit and buying signals
Lead phone conversations with small business owners
Run discovery to understand how prospects manage their business and finances
Handle common objections and guide qualified prospects toward the right next step
Explain Relay’s value in clear, simple language based on what you learn
Give Account Executives the context they need to continue the conversation
Consistently meet activity, conversion, and meeting targets
Review your performance, seek coaching, and apply feedback to future calls
Surface recurring objections, lead-quality issues, and process gaps
Share what works and help improve team resources, talk tracks, and workflows
You have 6 + months of SDR, BDR, or similar sales experience, with a consistent record of meeting or exceeding performance targets
You have demonstrate a history of pursuing difficult goals at a high level, whether through sales, work, school, sports, or another area requiring discipline, sacrifice, and sustained effort
You have a strong sense of ownership over your results, focusing on the actions you can control when lead flow, processes, or business conditions are difficult
You are highly coachable, with a habit of seeking feedback, applying it quickly, and showing how it changed your performance
You are competitive and driven to improve, using top performers and the resources around you to learn and raise your own standard
You are hungry for growth, have a strong desire to achieve excellence, and thrive in a competitive environment
You are comfortable working through change and unclear processes while helping improve how the team works
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You are a confident communicator who can ask thoughtful questions, handle objections, and explain complex products or ideas simply
You have experience in B2B, SaaS, fintech, accounting software, neobanking, or selling to small businesses is a strong plus
You have experience in hospitality, competitive athletics, entrepreneurship, peer coaching, process-building, or thoughtful use of AI are all strong supporting signals
Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Business Development Manager
Stage 3: A 60-minute Google Meet video call, including a mock cold call exercise followed by an interview with our Sales Leadership team
Stage 4: A 45-minute Google Meet interview with a member of the Leadership team
You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.
We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.
If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.
Canadian fintech providing banking and money-management software to U.S. small businesses, not a bank.
Visit company websiteJobs and hiring trendsCAD 79000-97428 yearly / year
Full-time
Entry
Hybrid
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