Business Development Manager, Aftermarket

Role

Duties and Responsibilities

• Develop, sell, and manage preventive maintenance (PM) agreements for Thermal Care equipment
• Identify and pursue opportunities for spare parts sales, upgrades, and aftermarket solutions
• Build and maintain strong relationships with customers to ensure long-term service partnerships
• Coordinate and manage service execution for PM agreements and service work
• Work with independent service providers across the United States to support nationwide coverage
• Establish, develop, and maintain service provider agreements to ensure quality and consistency of service delivery
• Meet with independent service providers to establish relationships, evaluate capabilities, and expand Thermal Care’s service network
• Support direct factory service activities within Illinois, Wisconsin, and Indiana, including coordination of field service technicians
• Act as the primary point of contact for customers regarding aftermarket service needs and contract performance
• Collaborate with internal departments including service, parts, and customer support to ensure successful execution of agreements