Business Development Executive (BDE)

Job Purpose

Workplace and Compensation

• The position is full-time and based in Tirur, Malappuram.
• Work location is in person and the role requires travel for field sales.
• Pay is ₹15,000–₹40,957.42 per month.

Lead Generation and Sales

• Identify repair shops, service centres, and multi-branch businesses.
• Generate leads through field visits, calls, WhatsApp, social media, referrals, and other channels.
• Conduct ServeEazy demonstrations, understand workflows, convert qualified leads, and follow up through closure.

Industry and Product Work

• Understand job cards, device receiving and delivery, customer management, technician assignment, repair tracking, inventory, billing, warranty, AMC, service reports, and customer communication.
• Give customized demonstrations and explain how ServeEazy can improve productivity, customer experience, and business control.
• Handle basic product questions, coordinate support, and communicate customer feedback and product requirements internally.

Customer Onboarding

• Assist new customers with initial software setup and onboarding.
• Help customers understand core features and coordinate training or technical support.
• Maintain regular communication with newly onboarded customers.

Market Development

• Build relationships with repair-shop owners, service managers, technicians, and electronics business owners.
• Identify market opportunities, potential partners, and dealer, channel, or referral opportunities.
• Maintain a database of prospects and customers.

Must-Have Qualifications

• 2–5 years of experience in mobile or electronics repair, service-centre operations, or software sales to service centres.
• Good understanding of mobile and electronics repair workflows.
• Strong communication and convincing skills.
• Willingness to travel for field sales and ability to conduct software demonstrations.
• Basic CRM, ERP, or service-centre software knowledge is an advantage.

Good-to-Have Qualifications

• Experience selling POS, ERP, CRM, service-centre, or inventory software.
• Experience with mobile, laptop, or electronics service centres.
• Existing repair-shop or service-centre relationships.
• Basic knowledge of billing, inventory, and accounting workflows.
• A bachelor's degree and at least two years of BD or sales experience are required.

Benefits

• Cell phone reimbursement, paid sick time, and paid time off.