Business Consultant

What success looks like in this role

Key Responsibilities

• Engage with clients, business stakeholders, and technical teams to understand objectives, challenges, risks, and desired outcomes.
• Facilitate workshops, interviews, and discovery sessions to elicit, document, and validate business and functional requirements.
• Analyse current-state processes, systems, and ways of working, then define future-state improvements that are realistic, measurable, and aligned to business priorities.
• Translate business needs into clear requirements, user stories, process maps, acceptance criteria, and other delivery-ready documentation.
• Work closely with architects, engineers, project managers, and service teams to ensure proposed solutions are feasible, well understood, and aligned with technical constraints.
• Support solution design by providing business context, impact analysis, dependency mapping, and clear prioritisation of requirements.
• Communicate complex business and technical concepts in plain language for both technical and non-technical audiences.
• Support testing, user acceptance, change readiness, and implementation activities to ensure solutions meet agreed requirements.
• Identify opportunities for process improvement, automation, data-led decision-making, and improved operational efficiency.
• Build trusted relationships with stakeholders and help drive consensus across competing priorities.

Key Qualifications