Business Applications Platform Analyst

Based in Leatherhead, please check commute before applying!

At Hyundai and Genesis Motor UK, our digital ecosystem underpins every aspect of our business, supporting employees, retailers, training centres and our Tilbury port operations. The Business Applications Platform Analyst plays a key role in supporting, maintaining and enhancing our SAP environment, ensuring business-critical systems run effectively. Working closely with the Business Applications Manager, you'll resolve SAP issues, support users, analyse business processes, and help deliver system improvements that enable efficient day-to-day operations across Hyundai and Genesis Motor UK.

Monitor, triage and manage SAP-related incidents and service requests through ServiceNow and JIRA

Resolve 1st and 2nd line SAP support tickets, including transaction errors, process issues and user navigation queries

Support the Business Applications Manager in analysing SAP-related business requirements and identifying practical system or process improvements

Investigate recurring SAP issues, identify root causes and help implement sustainable resolutions

Escalate complex SAP functional, technical or integration issues to the appropriate internal teams or external partners

Maintain clear ticket records, resolution notes, user updates and supporting documentation.

Assist with documentation of SAP processes, user guidance, requirements and technical specifications where required

Support related business applications, retailer systems and interfaces where they interact with SAP or core business processes.

Excellent BA skills with experience including:

User requirements gathering and workshop facilitation

Translation of user requirements into technical specifications

Business process re-engineering/streamlining.

Solid experience of day-to-day application support/resolution

Strong experience in producing easy-to-follow training collateral

Strong Experience supporting ERP, CRM, BI platforms.

Excellent communication skills, both written and oral

Ability to build strong internal and external relationships to support the delivery of business initiatives

Strong analytical and problem-solving skills with an eye for detail

Ability to take ownership of issues through to resolution

Self-motivated with the ability to multitask whilst working to tight deadlines

Strong team player, comfortable to work and communicate with all levels of the business

Ability to think outside the box to provide solution options to support business initiatives