Business Application Analyst

Role overview

Customer and requirements work

• Elicit, challenge, document, validate, and manage stakeholder requirements using a variety of techniques; gain consensus and maintain traceability.
• Document current-state processes and support future-state design, making recommendations based on end-to-end customer experience.
• Analyze impacted processes and systems and define acceptance criteria that demonstrate changes needed to meet customer needs.
• Work with Change Management to identify and manage customer, employee, and stakeholder impacts.
• Document dependencies and constraints and bridge communication between business and technology stakeholders.
• Support test-script development and testing; communicate issues and support resolution.
• Apply domain, product, and systems knowledge to identify business value, generate ideas, and find improvement opportunities.

Risk, delivery, and implementation

• Ensure work meets applicable regulatory and framework controls, standards, and best practices.
• Identify and manage material risks and issues, escalate when needed, and support timely problem resolution.
• Support change management planning, operational readiness, implementation, and post-implementation activities.
• Support RFI or RFP planning and activities when required.
• Provide support, oversight, and guidance for quality, reusable, scalable, and innovative requirements delivery.

Team contribution

• Share project status and relevant information, contribute to knowledge transfer, and keep skills current.
• Participate in team development and cross-training; assist colleagues and provide training or guidance as appropriate.
• Work performed under management guidance and supervision; reports to a Manager or Practice Lead.

Breadth and depth

• Basic knowledge of business analysis and delivery execution practices and standards.
• Basic understanding of business and user interaction with technology.
• Contributes to identifying risks, impediments, and solutions; supports requirements management for low-complexity or low-risk initiatives.

Experience and education

• Undergraduate degree.
• Up to three years of related business analysis experience.

Pay details

• Posted pay range is 59,500–84,000 CAD; the description does not specify a pay cadence.

Hours

• 37.5 hours; the posting does not specify a cadence for these hours.