Business Analyst - Workforce Service Centre

Join a once-in-a-generation workforce transformation project and play a pivotal role in shaping the future of People and Culture services across CALHN and Statewide Clinical Support Services (SCSS). This 12-month opportunity will see you work as part of the Workforce Service Centre (WSC) implementation, a major strategic initiative that will transform how HR services are delivers to approximately 19,000 employees. Leveraging process redesign, digital innovation and emerging artificial intelligence (AI) capabilities, the project aims to create a more efficient, responsive and employee-centred service model. As the Business Analyst, you will work closely with stakeholders across the organisation to identify opportunities, define future-state requirements and help deliver sustainable solutions that will influence workforce People and Culture services for years to come.

Partner with stakeholders to gather, analyse and translate business requirements into practical solutions

Review, map and redesign People and Culture processes to support future-state service delivery

Identify opportunities for process optimisation, automation and digital innovation

Support the design and implementation of AI-enabled solutions that enhance service delivery and operational efficiency

Develop business cases, process maps, user stories and other key project documentation

Support business readiness, change activities and successful adoption of new ways of working

Contribute to the successful delivery of a high-profile project with organisation-wide impact

You are a curious and collaborative Business Analyst who thrives in complex and fast-paced environments. You enjoy engaging with stakeholders, uncovering opportunities for improvement and translating ideas into practical outcomes. With strong analytical skills and a passion for delivering meaningful change, you can confidently navigate ambiguity, build relationships and support the successful delivery of transformation initiatives. Most importantly, you’re excited by the opportunity to help shape a project that will impact thousands of employees across the health system.

Demonstrated experience in business analysis, process improvement and organisational change initiatives

Proven ability to gather requirements, facilitate workshops and engage with diverse stakeholder groups

Strong skills in process mapping, business documentation and solution design

Experience identifying opportunities for service improvement, automation or digital transformation

Curiosity and enthusiasm for AI-enabled solutions and digital innovation initiatives

Excellent communication, influencing and relationship-building skills

Relevant qualifications in business administration, human resources, information systems or a related field, or equivalent experience leading business analysis and service improvement activities within large, complex organisations

Go to the SA Health Career Website for how to apply , and Australian and International applicant guidelines for more information

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position