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Business Analyst with Customer Communication Management (CCM)
Quantum World Technologies Inc.
Mississauga, CAN
Contract
Senior
Hybrid
Today
Business AnalysisRequirements ElicitationProcess MappingUser Story DevelopmentData MappingCustomer Communication Management
Free
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Business AnalysisRequirements ElicitationProcess Mapping
About the Role
Quantum World Technologies is seeking a Business Analyst with Customer Communication Management experience for a long-term contract in Mississauga. The role requires 5+ years of BA experience, expertise in requirements management, and knowledge of CCM domains such as customer correspondence and statement generation.
Key Skills for This Role
Business AnalysisRequirements ElicitationProcess MappingUser Story DevelopmentData MappingCustomer Communication Management
Responsibilities
- Elicit and manage requirements for Customer Communication Management projects
- Create BRDs, functional specifications, process flows, use cases, data mapping documents, user stories, and acceptance criteria
- Facilitate stakeholder workshops and process mapping sessions
- Support communication modernization initiatives
Requirements
- 5+ years of Business Analysis experience in enterprise technology environments
- Expertise in requirements elicitation, stakeholder workshops, process mapping, user story development, business rules definition, and requirements traceability
- Strong experience creating BRDs, Functional Specifications, Process Flows, Use Cases, Data Mapping Documents, User Stories and Acceptance Criteria
- Experience supporting Customer Communication, Customer Experience, Document Management, or Digital Communications platforms
- Understanding of Customer Correspondence, Statement Generation, Regulatory Notices, Marketing Communications, Print and Digital Delivery Processes
- Experience with communication modernization initiatives
Full Job Posting
Job Title and Location
- Business Analyst with Customer Communication Management (CCM)
- Location: Mississauga Hybrid (3 days/week in office)
- Job Type: Long term Contract
Business Analysis & Requirements Management
- 5+ years of Business Analysis experience in enterprise technology environments.
- Expertise in requirements elicitation, stakeholder workshops, process mapping, user story development, business rules definition, and requirements traceability.
- Strong experience creating: BRDs, Functional Specifications, Process Flows, Use Cases, Data Mapping Documents, User Stories and Acceptance Criteria.
Customer Communication Management (CCM) Domain Experience
- Experience supporting Customer Communication, Customer Experience, Document Management, or Digital Communications platforms.
- Understanding of: Customer Correspondence, Statement Generation, Regulatory Notices, Marketing Communications, Print and Digital Delivery Processes.
- Experience with communication modernization initiatives.
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