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Key skills for this role
Analyze current business processes to identify pain points, inefficiencies, and redundancies.
Design or recommend optimized process flows that align with business goals and industry best practices.
Conduct in-depth data analysis to determine transformation requirements and support business objectives.
Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders.
Collaborate with IT teams to design solutions that address business requirements effectively and sustainably.
Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT).
Support business users during UAT and ensure smooth transition to production.
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Act as a bridge between business and technical teams , ensuring alignment and mutual understanding.
Manage stakeholder expectations and maintain transparency on project scope, changes, and progress.
Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.
Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
3–5+ years of experience as a Business Analyst, preferably within the Telecom or Managed Services industry.
Strong analytical, problem-solving, and process improvement skills.
Excellent communication and documentation abilities.
Proven experience working with remote teams and cross-functional stakeholders.
Proficiency in tools such as Excel, PowerPoint, Visio, JIRA, Confluence, or equivalent.
Knowledge of SQL or similar data querying tools is a plus.
Familiarity with SDLC, Agile, or Waterfall methodologies.
Experience in Telecom, ISP, or Managed Service Provider environments.
Comfortable working across time zones and remote collaboration platforms.
Highly organized, with the ability to manage multiple initiatives simultaneously.
Strong interpersonal and negotiation skills.
A privately held telecommunications provider serving enterprises with connectivity, cloud communications, networking, security, and mobility services.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
Remote
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