Business Analyst Quality Assurance
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sama X is seeking a BA & QA Specialist to design, optimize, and verify the operational engine of our global satellite connectivity business. You are the architect and the auditor of the customer journey, ensuring that the transition from a signed contract to an active service is seamless, automated, and error-free.
Key Skills for This Role
Full Job Posting
Role Overview
Sama X is seeking a BA & QA Specialist to design, optimize, and verify the operational engine of our global satellite connectivity business.
You are the architect and the auditor of the customer journey, ensuring that the transition from a signed contract to an active service is seamless, automated, and error-free.
Key Responsibilities
- **Process Detail & Workflow Design:**
- Design and document detailed workflows for global hardware distribution and service activation, ensuring synchronization between Zoho Inventory and sales orders.
- **Billing & Invoicing Logic:**
- Define and document the logic for complex telecom billing (proration, multi-currency, and revenue recognition) and verify its execution within Zoho Books.
- **Quality Assurance & UAT:**
- Own the end-to-end testing lifecycle.
- Create test cases for new features, conduct User Acceptance Testing (UAT), and ensure all automated workflows meet business requirements before deployment.
- **Service & Support Resolution:**
- Architect escalation matrices and automated ticketing flows within Zoho Desk to ensure adherence to SLAs and rapid technical resolution.
- **Requirement Engineering:**
- Translate commercial needs into technical specifications (User Stories) for the development team to implement within the Zoho ecosystem.
Qualifications
- **Experience:**
- 7+ years as a BA or QA in Telecom, Managed Services, or a related field.
- **Core Competency:**
- Proven track record in managing Order Management Systems (OMS), Billing platforms, and Quality Assurance methodologies.
- **Systems Fluency:**
- Deep experience with the
Zoho
- suite (specifically CRM, Books, Inventory, and Desk).
- **Technical Literacy:**
- Ability to map data flows between disparate systems and understand the logic of API-driven automation.
- **Communication:**
- Able to communicate effectively with business and technical teams both verbally and in writing
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sama X
Developer
Dubai, UAE
Role Overview: Sama X is seeking a Software Developer to provide on-site technical solutions and support for our connectivity operations. You will build the tools, scripts, and reports required to maintain a smooth "Quot
Logistics Supervisor
Dubai, UAE
Job Summary We are seeking a detail-oriented and proactive Logistics Supervisor to manage inventory, coordinate logistics operations, and support efficient order fulfilment across the MENA region. The ideal candidate wil