indeed
Business Analyst
WestJet Airlines
Calgary, CAN
Full Time
Mid
Onsite
2 days ago
ServiceNowBusiness AnalysisProcess MappingRequirements GatheringStakeholder ManagementCommunication
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ServiceNowBusiness AnalysisProcess Mapping
About the Role
WestJet is seeking a Business Analyst to serve as the front door to the ServiceNow capability portfolio, leading intake, discovery, demand assessment, and business process analysis.
Key Skills for This Role
ServiceNowBusiness AnalysisProcess MappingRequirements GatheringStakeholder ManagementCommunication
Responsibilities
- Act as the primary intake lead for new ServiceNow requests, opportunities and initiatives.
- Partner with stakeholders to understand business objectives, pain points and desired outcomes.
- Evaluate requests for strategic alignment, feasibility, business value and complexity.
- Ensure incoming demand is sufficiently understood and documented before entering governance or delivery processes.
- Identify opportunities to simplify, consolidate or improve requests before they become projects.
- Support prioritisation discussions by ensuring requests are evaluated consistently.
- Lead discovery sessions, workshops and stakeholder interviews.
- Analyse current state business processes, workflows and operating models.
- Identify opportunities for automation, visibility, governance improvements and enhanced user experiences.
- Document business requirements, process maps, business cases and recommendations.
- Develop future state process designs that align with organisational objectives and platform capabilities.
- Evaluate dependencies, risks and impacts associated with proposed initiatives.
Requirements
- Bachelor’s Degree in relevant technical or business related area
- 5+ years in relevant technical or business facing teams
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Implementation Specialist certification(s) preferred
- Experience supporting enterprise governance, portfolio management or demand management functions
- Experience within large, complex organisations
- Experience supporting workflow transformation, digital transformation or service management initiatives
- Excellent communication and presentation skills
- High degree of confidence while influencing stakeholders outside of their team
Full Job Posting
Why WestJet
- The Business Analyst serves as the front door to the ServiceNow capability portfolio, leading intake, discovery, demand assessment and business process analysis across a broad range of enterprise initiatives.
- This role works closely with business stakeholders, Product Owners, platform leadership, solution architecture and governance forums to ensure opportunities are properly understood, evaluated and shaped before entering delivery roadmaps.
- The successful candidate will possess deep ServiceNow knowledge, exceptional communication skills and strong business acumen.
Key deliverables & responsibilities
- Act as the primary intake lead for new ServiceNow requests, opportunities and initiatives.
- Partner with stakeholders to understand business objectives, pain points and desired outcomes.
- Evaluate requests for strategic alignment, feasibility, business value and complexity.
- Ensure incoming demand is sufficiently understood and documented before entering governance or delivery processes.
- Identify opportunities to simplify, consolidate or improve requests before they become projects.
- Support prioritisation discussions by ensuring requests are evaluated consistently.
- Lead discovery sessions, workshops and stakeholder interviews.
- Analyse current state business processes, workflows and operating models.
- Identify opportunities for automation, visibility, governance improvements and enhanced user experiences.
- Document business requirements, process maps, business cases and recommendations.
- Develop future state process designs that align with organisational objectives and platform capabilities.
- Evaluate dependencies, risks and impacts associated with proposed initiatives.
Experience & qualifications
- Bachelor’s Degree in relevant technical or business related area.
- 5+ years in relevant technical or business facing teams.
- ServiceNow Certified System Administrator (CSA) preferred.
- ServiceNow Certified Implementation Specialist certification(s) preferred.
- Experience supporting enterprise governance, portfolio management or demand management functions.
- Experience within large, complex organisations.
- Experience supporting workflow transformation, digital transformation or service management initiatives.
- Experience working with executive governance forums and leadership teams.
- Excellent communication and presentation skills.
- Passion for technology, process analysis and improvement.
- High degree of confidence while influencing stakeholders outside of their team.
- Proven track record to communicate both in business and technical fields, ability to translate between both.
The benefits of being a WestJetter
- A fun and friendly culture with colleagues who work together to win.
- Travel privileges for you and your family, effective from your start date.
- Savings and Benefit programs that are flexible to meet your specific needs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career