BUSINESS ANALYST L4

Role Purpose

Customer Requirements and Engagement

• Gather customer requirements and coordinate with client engagement partners on RFP and RFI needs.
• Document scope, functional and non-functional requirements, features, and stated and unstated customer needs.
• Construct workflow charts and diagrams and write specifications after researching customer requirements.
• Coordinate with project managers, pre-sales, technical leads, and architects on solution responses.
• Communicate financial and operational impacts of changes.
• Seek customer clarification and feedback and instruct delivery teams on design changes.
• Demonstrate proposed solutions or prototypes and maintain customer relationships.

Delivery Team Engagement

• Provide delivery teams with customer feedback on proposed solutions.
• Review test cases for complete coverage of customer requirements.
• Conduct root cause analysis for proposed solutions, demonstrations, and prototypes.
• Deploy and facilitate change requests for customer needs.
• Support QA testing and provide timely inputs and feedback.
• Conduct integration testing and user acceptance demonstrations to validate solutions.
• Use data modeling to analyze findings and design improvements.
• Complete and review the full RFP or RFI response before customer presentation.

Project and Knowledge Support

• Define and plan project milestones, phases, and project elements with the principal consultant.
• Challenge delivery-team assumptions about successful execution plans.
• Help ensure customer satisfaction through quality deliverables delivered on time.
• Share expertise with other business analysts and build domain knowledge.
• Write whitepapers, research papers, and points of view for the consulting community.
• Create use cases and conduct market research to improve projects and reusable business assets.

Mandatory Skills and Experience

• Telco Processes expertise is mandatory.
• Five to eight years of experience is required.

Performance Measures

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