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Business Analyst, IT Operations Liaison
Domtar
Montreal, CAN
Full Time
Mid
Hybrid
2 weeks ago
Business AnalysisERP SystemsBI ToolsData AnalyticsEDI ProcessesProcess Optimization
Free
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Business AnalysisERP SystemsBI Tools
About the Role
Domtar is seeking a Business Analyst, IT Operations Liaison to bridge manufacturing, administrative, and IT functions. The role involves translating business requirements into technology solutions, driving process optimization, and ensuring data integrity.
Key Skills for This Role
Business AnalysisERP SystemsBI ToolsData AnalyticsEDI ProcessesProcess Optimization
Responsibilities
- Serve as primary interface between operations, administrative functions, and IT
- Translate business requirements into functional specifications and support full delivery lifecycle
- Develop understanding of end to end manufacturing processes and identify efficiency opportunities
- Provide functional leadership on core systems (ERP, BI) ensuring reliability and data consistency
- Support finance and administrative teams in resolving discrepancies and strengthening internal controls
- Ensure compliance and accuracy in AD/CVD processes for U.S. exports
- Leverage data analytics to support decision making and drive business insights
- Contribute to strategic IT initiatives including system enhancements and digital transformation
- Oversee EDI processes ensuring stability, accuracy, and effective onboarding of trading partners
Requirements
- Strong business acumen with ability to bridge operations and technology
- Solid understanding of manufacturing environments (lumber industry considered an asset)
- Proven analytical, problem solving, and communication skills
- Ability to influence stakeholders at all levels and drive cross functional collaboration
- Results oriented, structured, and adaptable in a dynamic environment
- English bilingual (required for interaction with customers, partners, and American subsidiaries)
Full Job Posting
Position Overview
- Reporting at the intersection of operations and technology, the Business Analyst, IT Operations Liaison plays a critical role in aligning manufacturing, administrative, and IT functions.
- This position ensures business needs are effectively translated into scalable technology solutions, while driving process optimization, data integrity, and operational excellence.
Key Responsibilities
- Serve as the primary interface between operations, administrative functions, and IT.
- Translate business requirements into functional specifications and support full delivery lifecycle.
- Develop a strong understanding of end to end manufacturing processes and identify opportunities for efficiency.
- Provide functional leadership on core systems (ERP, BI), ensuring reliability, usability, and data consistency.
- Support finance and administrative teams in resolving discrepancies and strengthening internal controls.
- Ensure compliance and accuracy in AD/CVD processes for U.S. exports.
- Leverage data analytics to support decision making, monitor performance, and drive business insights.
- Contribute to strategic IT initiatives, including system enhancements, integrations, and digital transformation.
- Oversee EDI processes, ensuring stability, accuracy, and effective onboarding of trading partners.
Profile
- Strong business acumen with the ability to bridge operations and technology.
- Solid understanding of manufacturing environments (lumber industry considered an asset).
- Proven analytical, problem solving, and communication skills.
- Ability to influence stakeholders at all levels and drive cross functional collaboration.
- Results oriented, structured, and adaptable in a dynamic environment.
What We Are Offering
- Competitive salary and annual bonus.
- At least three weeks of vacation and three floating holidays a year.
- Full range of group insurance from the first day of work.
- Telemedicine services.
- Defined contribution pension plan with generous employer participation.
- Employee and family assistance program.
- Education assistance program.
- Hybrid workplace: in person and remote work.
- Work environment based on respect, inclusion and diversity.
- Office accessible by public transit.
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