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Business Analyst – Intermediate
iVedha Inc.
Toronto, CAN
Contract
Mid
Hybrid
Today
Business AnalysisServiceNowRequirements GatheringProcess MappingUser Story CreationUAT Facilitation
Free
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Business AnalysisServiceNowRequirements Gathering
About the Role
iVedha Inc. is seeking an Intermediate Business Analyst for a contract position in Toronto. The role involves gathering and documenting business requirements for ServiceNow GRC, IRM, CMDB, APM, or TPM modules.
Key Skills for This Role
Business AnalysisServiceNowRequirements GatheringProcess MappingUser Story CreationUAT Facilitation
Responsibilities
- Develop Business Requirements Documentation (BRD) and Functional Requirements Documentation (FRD)
- Prepare Business Process Mapping
- Create user stories
- Create and execute test scenarios
- Perform data mapping
- Conduct stakeholder analysis
- Support UAT
- Analyze results and create reports for management as needed
Requirements
- Experience gathering and documenting business requirements for ServiceNow GRC, IRM, CMDB, APM, or TPM modules
- Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes
- Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements
- Proficiency in creating user stories, process maps, BRDs, and functional specifications
- Experience supporting UAT, data validation, and requirements traceability
- Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities
- Strong stakeholder management, facilitation, analytical, and communication skills
Full Job Posting
Qualifications and Experience
- Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
- Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes.
- Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements.
- Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications.
- Experience supporting UAT, data validation, and requirements traceability.
- Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
- Strong stakeholder management, facilitation, analytical, and communication skills.
Technical Capabilities
- Requirements Analysis and Documentation: Business requirements gathering, acceptance criteria, use cases, user story creation, requirements traceability.
- Process Modeling: Workflow design, process mapping, gap analysis.
- Data Analysis: Data mapping & validation, reporting & dashboard.
- System Analysis: Application dependencies, integration analysis, interface requirements.
- Testing and Quality Assurance: Test scenario creation, UAT facilitation, defect analysis, requirement validation.
- Compliance Awareness: Access controls, data privacy, security requirements, audit controls.
Deliverables
- Develop Business Requirements Documentation (BRD), Functional Requirements Documentation (FRD).
- Prepare Business Process Mapping.
- User stories.
- Create & Execution of Test Scenarios.
- Data Mapping.
- Stakeholder Analysis.
- UAT Support.
- Analyze results and creating reports for Management as needed.
Work Location
- Hybrid Work Model – 3 days in office.
- Work Location: Toronto, Canada.
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