Business Analyst (FinTech – Payments Domain)

We are looking for an experienced Business Analyst with strong expertise in Payments, FinTech, and Banking domains.

The ideal candidate will have hands-on experience in payment gateway systems, reconciliation processes, and financial transaction lifecycle management, along with strong technical-functional capabilities.

Gather, analyze, and document business requirements for payment systems and gateway enhancements

Design end-to-end payment lifecycle workflows, including authorization, settlement, and reconciliation

Work closely with stakeholders to define business processes and system improvements

Create BRD, FRS, SRS, user stories, and use cases

Design and support auto-reconciliation and settlement systems

Handle transaction matching, settlement calculations, and exception management

Analyze chargebacks, refunds, and dispute workflows

Ensure accurate financial reporting and controls

Work on API analysis, integration mapping, and data flow design

Collaborate with technical teams for payment gateway integrations (Acquirers/Issuers)

Support both real-time and batch transaction processing systems

Define data mapping and system workflows

Develop and improve financial and operational reporting systems

Support dashboard creation and reporting automation

Work with tools like SQL, Power BI, and data warehouse systems

Participate in Agile/Scrum ceremonies (Sprint Planning, Backlog Grooming, etc.)

Conduct stakeholder workshops and requirement sessions

Support UAT coordination and production rollout

Ensure timely and high-quality delivery across modules

Strong experience in:

Transaction lifecycle & reporting

Chargebacks, refunds, and disputes

Strong documentation skills (BRD, FRS, SRS, etc.)

Experience with payment platforms and integrations

Understanding of card schemes (Visa, Mastercard, Amex)