Base Career helps you apply smarter for this job.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office.
If your application is successful, your hiring manager will provide further details on how this works.
You can also find out more about our approach to hybrid working here .
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.
You can also find out more about our approach to hybrid working here .
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
What you’ll be doing
Our Business Operations Onboarding Support Officer will be responsible for managing customer applications by ensuring all required documentation and due diligence is completed whilst also delivering a simply brilliant experience to ensure our customers have the best possible onboarding experience
You’ll be responsible for Opening business current and savings accounts for customers as part of our customer journeys.
Managing inboxes to support customers through both telephone and email and ensuring information returned is passed to the associate managing the application to open the account as soon as possible.
Reviewing returned customer paperwork to ensure this is correct to enable the application to begun being worked by an associate.
Following a designated contact strategy to keep customers informed and provide a simply brilliant experience at every stage of the customer journey. .
About you
As a minimum requirement, you’ll have:
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
London, GBR
We're looking for a hands-on AI Engineer who is passionate about turning emerging AI technologies into practical solutions that deliver real business value. Working within our Customer Operations team, you'll design, bui
, GBR
Following the acquisition of Virgin Money, Nationwide is on a bold journey to build a credible, relationship-led Business Bank, combining strong customer advocacy, deep sector and local knowledge, sustainable growth and
Huddersfield, GBR
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone
Northampton, GBR
Step into an exciting opportunity as a Senior Operations Manager within Fraud Operations, part of Protect, where you'll play a vital role in safeguarding customers and tackling economic crime. This is a purpose-driven le
London, GBR
Join us as a Lead AI Engineer and play a key role in shaping the future of AI across Customer Operations. We're looking for a technical leader who enjoys solving complex challenges, building innovative AI products and he
, GBR
This role is within the Business Banking Operations Onboarding team which is responsible for managing customer applications by completing appropriate due diligence checks for business current account and deposit products
London, GBR
, GBR
Huddersfield, GBR
Northampton, GBR
London, GBR
London, GBR
London, GBR
, GBR
Our customer first behaviours put customers and members at the heart of how we work together.
They are the set of behaviours that every colleague needs to display, in every role:
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us.
We challenge the financial sector status quo.
We don’t see customers as the engine of our own profit.
We share our profits with them and put their needs first.
Always there when they need us.
Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so.
Valued.
Recognised.
Inspired to be your best.
As a community, we want our working lives to count.
As a team, we celebrate what we achieve.
As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven.
Uncompromisingly customer.
Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button.
You’ll need to attach your up-to-date CV and answer a few quick questions for us.
Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
If this role is for you, please click the ‘Apply Now’ button.
You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us.
To find out more about how we use and process your data, please read our Privacy policy .
If you want to find out more about using AI in our recruitment process, please read more here .
We’re not just guided by data, we’re driven by the real experiences of our people.
We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
Whatever your needs, we’re here to support you.
If you need any additional support throughout your application journey, email our team at Recruitment Support .
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
The hiring manager for this role is Craig Briggs-Jones and the main recruitment contact is Abi Ogunkoya.
Member-owned UK building society providing mortgages, savings, banking, credit cards, loans and business banking.
Visit company websiteJobs and hiring trendsFull-time
Mid Level
Hybrid
Apply faster on company sites with our extension.