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Key skills for this role
Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas.
Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution.
Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required.
Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence.
Monitor key building systems and escalate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure.
Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks.
Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers.
Complete reporting requirements accurately and within agreed timescales.
Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process.
Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained.
Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution.
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Identify recurring issues, service gaps or tenant concerns and escalate them with practical recommendations.
Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication.
Building management, front of house, facilities or customer-facing operational experience.
Strong tenant, occupier and visitor service skills.
Practical understanding of building operations, maintenance issues and contractor coordination.
Working knowledge of health and safety, site procedures and compliance records.
Confidence coordinating contractors, access, permits and site activity.
Ability to identify defects, risks and presentation issues early.
Clear written and verbal communication.
Strong organisation, record keeping and follow-through.
Ability to manage competing requests without losing control of priorities.
IOSH, NEBOSH or relevant facilities qualification is desirable.
£35,000 - £45,000 DOE
Discretionary bonus scheme
25 days holiday per year plus bank holidays
Private Medical Insurance (medical history disregarded)
Annual Dental benefit inclusive of two appointments per year
Healthcare Cash Plan
5% Company pension contribution
3x Life Assurance
Cycle to work scheme
Employee Assistance Programme
Group income protection scheme
Privately owned UK real estate investment and management firm serving investors and third-party property clients.
Visit company websiteJobs and hiring trendsGBP 35000-45000 yearly / year
Full-time
Mid
Onsite
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