Builder Services Representative I

This role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required). (Education can substitute for experience if applicable. Typically, one year of formal education is equivalent to one and a half to two years of relevant experience.)

Experience in use and function of office equipment applicable to position including: Keyboards such as computers and typewriters Calculators

Keyboards such as computers and typewriters

Calculators

Application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.

addition, subtraction, multiplication, and division. Application of decimals and percentages.

Experience applying customer service policies and procedures.

Experience and training related to: Customer relations Banner Communication/interpersonal skills Applicable customer service policies and procedures Basic Customer Service Field procedures

Customer relations

Banner

Communication/interpersonal skills

Applicable customer service policies and procedures

Basic Customer Service Field procedures

Experience reading and interpreting customer account information, maps, and atlas pages.

Experience compiling and preparing customer account information, correspondence, and reports (as specified by position)

Demonstrated ability to read and write fluently in English

Licenses and Certifications Additional Requirements

Physical requirements: Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day. React immediately to emergency situations to prevent injury to self and others. Able to operate tools and equipment required. Communication requirements:

Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day. React immediately to emergency situations to prevent injury to self and others. Able to operate tools and equipment required.

Communication requirements:

Communicate and/or exchange verbal and written information and instructions.

Visual requirements: Sufficient to perform job duties.

Sufficient to perform job duties.

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.