Builder Product Manager, AI Platform & Agentic Workflows

Key Responsibilities

• Customer Ownership & Product Delivery Serve as the customer-facing owner for delivering agentic missions for assigned enterprises, including weekly demos, product updates, technical Q&A, and domain/SME working sessions. Translate customer needs into product requirements, technical feature requests, acceptance criteria, edge cases, data dependencies, and test scenarios. Drive delivery from prototype to production-ready quality, balancing customer outcomes with platform constraints and timelines. Distill customer requests, bugs, platform gaps, and technical constraints into prioritized delivery plans.
• Serve as the customer-facing owner for delivering agentic missions for assigned enterprises, including weekly demos, product updates, technical Q&A, and domain/SME working sessions.
• Translate customer needs into product requirements, technical feature requests, acceptance criteria, edge cases, data dependencies, and test scenarios.
• Drive delivery from prototype to production-ready quality, balancing customer outcomes with platform constraints and timelines.
• Distill customer requests, bugs, platform gaps, and technical constraints into prioritized delivery plans.
• Hands-On Building & Prototyping Build mission-specific experiences using the Articul8 platform, SDK, agents, APIs, and MCP-enabled tools. Create prototypes, demos, internal tools, interaction flows, and proof-of-concept applications to make customer workflows tangible and testable. Identify what can be delivered with existing capabilities, where SDK extensions are required, and where platform gaps require new engineering investment.
• Build mission-specific experiences using the Articul8 platform, SDK, agents, APIs, and MCP-enabled tools.
• Create prototypes, demos, internal tools, interaction flows, and proof-of-concept applications to make customer workflows tangible and testable.
• Identify what can be delivered with existing capabilities, where SDK extensions are required, and where platform gaps require new engineering investment.
• Testing, Quality & Troubleshooting Own the quality bar across dev, staging, and customer-facing environments. Test end-to-end workflows (agent outputs, model behavior, tool calls, data ingestion, UI flows, knowledge grounding, and SDK experiences). Reproduce failures, isolate root causes, and file high-signal bug reports and triage notes for engineering. Partner closely with the engineering team to validate fixes and confirm what has landed in source vs. what has been deployed and verified. Differentiate among product gaps, data issues, model behavior, agent orchestration failures, tool-calling problems, UI gaps, environment mismatches, and engineering defects.
• Own the quality bar across dev, staging, and customer-facing environments.
• Test end-to-end workflows (agent outputs, model behavior, tool calls, data ingestion, UI flows, knowledge grounding, and SDK experiences).
• Reproduce failures, isolate root causes, and file high-signal bug reports and triage notes for engineering.
• Partner closely with the engineering team to validate fixes and confirm what has landed in source vs. what has been deployed and verified.
• Differentiate among product gaps, data issues, model behavior, agent orchestration failures, tool-calling problems, UI gaps, environment mismatches, and engineering defects.
• Applied Research Collaboration Partner with applied research to clarify data needs for training, evaluation, fine-tuning, and experimentation. Help collect, organize, and document datasets needed for training and testing. Support the data creation process by defining realistic workflow scenarios, edge cases, expected outputs, and failure modes. Test models, inspect outputs, compare results against expectations, and provide structured feedback.
• Partner with applied research to clarify data needs for training, evaluation, fine-tuning, and experimentation.
• Help collect, organize, and document datasets needed for training and testing.
• Support the data creation process by defining realistic workflow scenarios, edge cases, expected outputs, and failure modes.
• Test models, inspect outputs, compare results against expectations, and provide structured feedback.
• Documentation, Competitive Analysis & Communication Produce high-quality product and technical documentation: requirements, workflow guides, SDK notes, test plans, troubleshooting guides, handover docs, release notes, and demo scripts. Analyze competitor offerings across enterprise AI platforms, agents, MCP ecosystems, workflow automation, knowledge graphs, and evaluation tooling; translate insights into product recommendations. Create customer-ready materials including walkthroughs, demos, technical explainers, and presentations. Mentor interns with structured feedback and product judgment.
• Produce high-quality product and technical documentation: requirements, workflow guides, SDK notes, test plans, troubleshooting guides, handover docs, release notes, and demo scripts.
• Analyze competitor offerings across enterprise AI platforms, agents, MCP ecosystems, workflow automation, knowledge graphs, and evaluation tooling; translate insights into product recommendations.
• Create customer-ready materials including walkthroughs, demos, technical explainers, and presentations.
• Mentor interns with structured feedback and product judgment.

Required Qualifications

• 4+ years of overall professional experience in product management (or product-adjacent technical roles such as engineering, solutions engineering, or technical implementation), with a demonstrated track record of shipping complex platform products end-to-end.
• Strong technical foundation across software systems, APIs, SDKs, data workflows, AI applications, enterprise platforms, and/or cloud-based systems.
• Hands-on experience building prototypes, workflow applications, demos, internal tools, agentic workflows, or customer proof-of-concepts.
• Familiarity with agents and tool-calling (including MCP-style tools), LLM applications, RAG, knowledge systems, and AI copilots.
• Ability to translate ambiguous customer needs into clear technical requirements and acceptance criteria for engineering.
• Demonstrated ability to test product features end-to-end, troubleshoot issues, reproduce bugs, and provide structured feedback.
• Strong written and verbal communication, documentation skills, and comfort presenting to technical and non-technical stakeholders.
• Comfort operating in a fast-moving environment with evolving customer needs, research priorities, and platform capabilities.

Preferred Qualifications

• Experience running customer demos, stakeholder updates, and technical product walkthroughs.
• Experience reading source code, reviewing repositories, and validating whether fixes have landed across branches/environments.
• Experience creating synthetic datasets, evaluation sets, prompt test suites, or domain-specific training examples.
• Experience partnering with researchers, data scientists, ML engineers, or applied AI teams.
• Experience with knowledge graphs, natural-language query systems, agentic copilots, RAG workflows, or AI evaluation.
• Exposure to enterprise domains such as manufacturing, energy, financial services, semiconductors, telecom, healthcare, industrial operations, supply chain, or engineering workflows.
• Experience creating product videos or demo walkthroughs.
• MBA preferred but not required.

Professional Attributes (Code42)