BTIG APAC Technology: Front Office Technical Support Specialist

Required Skills and Experience

• Experience providing technical support in financial services, ideally within a front office or trading-floor environment.
• Strong Microsoft Office support skills, including SharePoint and Active Directory administration, together with practical experience supporting network and storage services.
• Experience building and managing Linux virtual machines.
• Practical scripting and automation experience, particularly with VBA and Python, to support and maintain user-facing tools.
• Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency.
• Clear, respectful communication skills and the ability to work effectively with traders, operations colleagues, and distributed technology teams.
• A reliable, collaborative approach, with curiosity and a willingness to develop new platform knowledge.

Preferred Skills and Experience

• Provide basic database support and coordinate larger database work with the US technology team, including the SQLHK01 estate
• Experience supporting front office trading platforms, such as Fidessa or Triton, including configuration, troubleshooting, and user support.
• Familiarity with database operations or infrastructure lifecycle management.
• Experience supporting storage migration or transition programs.

Important Notes

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