pinpoint
Broking Systems Support Analyst
Somerset Bridge Insurance Services Limited
Bristol, GBR
Full-time
Entry · 2+ years experience
Hybrid
GBP 38500-38500 yearly / year
Discovered 1 weeks ago
Open GIMicrosoft ExcelSQL
Free
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Open GIMicrosoft ExcelSQL
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Open GIMicrosoft ExcelSQL
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What you'll be responsible for:
Provide First-Line Systems Support: Deliver operational and technical support for the Open GI platform and associated broking systems. Investigate user issues, assess business impact, document findings, escalate where appropriate, and support timely resolution to minimise disruption.
Manage and Resolve System Incidents: Support the investigation, triage, escalation and resolution of system incidents, working closely with internal teams and third-party suppliers. Contribute to root cause analysis and identify opportunities to prevent recurring issues.
Support System Maintenance and Release: Assist with scheduled maintenance, system upgrades, releases and configuration changes. Ensure activities are completed in line with agreed processes, with appropriate testing, validation, communication and follow-up.
Contribute to System Enhancements and Change: Support the delivery of system improvements by gathering business requirements, documenting proposed solutions, assisting with configuration changes, coordinating testing activities and supporting implementation.
Coordinate and Execute Testing Activities: Support functional, regression and user acceptance testing for system developments, enhancements and updates, ensuring changes are thoroughly tested and successfully integrated into existing systems.
Liaise with Third-Party Suppliers: Build effective relationships with external suppliers and support partners to investigate issues, progress service requests, validate fixes and coordinate system changes in line with business priorities.
Maintain Documentation and Knowledge Resources: Create, maintain and enhance system, process and support documentation, ensuring information is accurate, accessible and supports knowledge sharing across the team and wider business.
Support Month-End Processing Activities: Participate in rota-based month-end processes, including activities undertaken outside normal business hours, to ensure critical business operations are completed accurately and on time.
Provide Out-of-Hours Support: Participate in the team's out-of-hours support rota to help maintain system availability and respond to critical issues when required.
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