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Broker Support Administration Officer
Beyond Bank Australia
Adelaide, AUS
Full-time
Entry
Hybrid
AUD 78700-88200 yearly / year
Discovered 3 days ago
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The role
As a Broker Support Administration Officer, you will play a critical role in the success of Beyond Bank’s Third-Party Broker Channel. Working within a high-performing and fast paced environment, you will work within the Broker Operations team and deal directly with Brokers, Business Development Managers and internal stakeholders to ensure the seamless management and progression of home loan applications.
The role combines operational excellence, stakeholder engagement and lending administration expertise to deliver outstanding broker and member experiences. You will take ownership of loan application workflows, manage enquiries and escalations, coordinate key lending activities and contribute to continuous improvement of processes that support the growth and success of the Broker Channel.
In this role, you will
Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders
Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes
Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries
Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance
Coordinate and resolve enquiries, issues and escalation in a timely and professional manner
Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity
Prioritise competing workloads to achieve agreed service levels and operational objectives
Support broker accreditation administration and commission processing activities
Identify and escalate and assist in resolving operational, quality and compliance risks
Working collaboratively with internal stakeholders to deliver positive outcomes
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