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Breakdown Response Agent
SIXT
Manchester, GBR
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
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YOUR ROLE AT SIXT
- You receive and assess inbound breakdown and urgent repair calls, providing guidance and reassurance • You coordinate rapid responses through repairers or breakdown partners and arrange vehicle recovery when needed • You source and arrange temporary replacement vehicles to keep drivers mobile • You manage daily handovers from the external breakdown partner and prioritise ongoing repairs • You authorise reactive repairs, create purchase orders, and monitor repair progress • You maintain accurate records, verify invoices, and support cost reporting and defect pattern identification
YOUR SKILLS MATTER
- Experience You have experience in reactive coordination, customer service, or logistics roles • Calmness You remain calm under pressure and make clear decisions swiftly • Communication You possess strong communication skills with a confident and reassuring telephone manner • Organisation You manage multiple live incidents effectively and accurately • Tech-savvy You are comfortable working with computer systems and databases • Background Ideally, you bring experience in fleet, roadside assistance, transport, or automotive environments
WHAT WE OFFER
- Competitive Reward Package Attractive base salary with a performance-based bonus
- Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance
- Wellbeing & Support Employee Assistance Programme and access to wellbeing resources
- Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career
About us
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
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