Branch Supervisor

Magic Tours Qatar

Doha, QAT

Full Time

Mid

Onsite

1 months ago

Customer ServiceClient Relationship ManagementTravel Booking SystemsGDSPeople ManagementCash Handling

Free

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Key skills for this role

Customer ServiceClient Relationship ManagementTravel Booking Systems

Magic Tours Qatar is a boutique travel company that designs personalized travel experiences across the world.
The company serves a wide range of travelers, from luxury and family vacations to educational tours, senior programs, and special interest trips.
Beyond leisure travel, Magic Tours Qatar delivers corporate and group solutions including MICE programs, charter operations, and complex travel logistics.

This is a full time, on site Branch Supervisor role based in Doha.
The Branch Supervisor will oversee daily branch operations, including managing customer inquiries, coordinating bookings, and ensuring accurate issuance of tickets, vouchers, and travel documentation.
The role involves supervising branch staff, organizing work schedules, providing coaching, and monitoring performance to maintain high service standards.
The Branch Supervisor will manage cash handling, sales reports, and reconciliation, while ensuring compliance with company policies, contracts, and travel regulations.
This role will also support business development by maintaining relationships with clients, suppliers, and partners, handling escalations, and identifying opportunities to enhance branch efficiency and revenue.

Demonstrated experience in branch or retail supervision, preferably within travel, tourism, or hospitality.
Strong customer service and client relationship management skills, with the ability to handle complex requests and escalations calmly and professionally.
Proficiency in travel booking processes and systems (GDS or similar), with solid understanding of tickets, reservations, and documentation.
Capability in people management, including team coordination, coaching, performance follow up, and shift or schedule planning.
Solid organizational, time management, and multitasking skills, with attention to detail and accuracy in financial and operational reporting.
Effective verbal and written communication skills in English; additional language skills (e.g., Arabic) are an advantage.
Comfort with basic office software and digital tools for reporting, documentation, and correspondence.
Previous experience in a customer facing role in Qatar or the GCC region is preferred.
Diploma or bachelor’s degree in Travel & Tourism, Business Administration, Hospitality, or a related field is desirable.
Ability to work on site in Doha, including flexibility for peak travel periods, weekends, or holidays as business needs require.