Branch Operations Manager II

Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.

Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.

Issue and track vendor purchase orders

Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.

Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.

Other duties as assigned.

Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.

Ensure On Time Deliveries, Returns, Relocations and Service

Drives high levels of product quality (First Time Quality)

Commercial readiness through operations excellence.

Bachelors Degree

Experience working with customers

Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting

Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused

Dedicated to Health & Safety

Committed to Inclusion & Diversity

Driven to Excellence

Trustworthy & Reliable

Devoted to Our Customers

Community Focused

This posting is for a(n) New Position. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

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