Branch Manager

Represent the company values and lead by example.

Provide day-to-day leadership for your teams, including counter sales, inside Sales, warehouse, and administrative employees.

Mentor and coach employees to do their best work.

Create a positive inclusive culture that motivates employees to meet their goals.

Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems.

Ensure onboarding programs are effectively completed in required time by all employees newly hired or transitioning into a new role.

Responsible for employee learning and development providing comprehensive job training, tools, and knowledge to serve our customers, achieve goals and meet company objectives. This includes the required 40 hours per employee training requirements are met.

Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources.

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.

Ensure good cooperation with and between departments.

Responsible for employee’s time and attendance, ensuring time is reviewed and approved in accordance with required timelines.

Oversee the day-to-day operations of the branch, ensuring overall efficiency and effectiveness of all functions.

Lead by example, ensure all aspects of Quality and ISO processes and procedures are adhered to, including health and safety. Follow documented policies and procedures and ensure compliance of all branch employees. Carry out management responsibilities in accordance with company policies and applicable laws.

Ensure a safe and respectful work environment for all employees, taking all necessary precautions to maintain a hazard-free environment. Ensure all employees receive and are up to date with the required Health and Safety training. Responsible to ensure the health and safety audits are completed as required and follow up when not in compliance.

Responsible for Inventory Management at the branch – cycle counting, turns, fill rates, inventory accuracy, ROP’s, reassigns and investigating variances. This includes preparing and executing for the annual physical inventory.

Review stock regularly for damage and obsolescence.

Review defective stock, looking for repetitive trends and ensure speedy returns.

Manage branch profitability including margin management and keeping expenses under control.

Ensure daily deposits are made and the cash submittal form is complete.

Responsible for ensuring invoicing, and credits are done on a timely basis and meet the branch's days outstanding goal.

Resolve any customer complaints or issues in a timely manner and maintain customer satisfaction using the Improvement tool.

Regularly interface and use reporting tools to review branch operational performance and other objectives.

Leverage and promote the use of digital tools to improve productivity.

Ensure the branch and the layout is optimized, clean, and organized.

Ensure all marketing material and merchandizing are all well displayed, current and well stocked, including rotating stock and having proper signage. Create displays for merchandise and promotions to increase traffic into the branch. Ensure all employees are informed of the current promotions and that they promote to the customers.

Oversee the flow of operations in the branch to identify any bottleneck areas and implement new strategies to promote better/faster response to customer needs.

Responsible for continuous improvement activities in the branch, actively utilizing best practices (5s, Lean, Kaizen) to increase efficiency and reduce costs.

Conduct monthly staff meetings to ensure employees are kept updated on necessary changes and can share challenges or ideas for improvement.

Responsible for management of the facility both inside and outside ensuring a clean and healthy environment. Participate in branch requirements such as maintenance, renovations, and leases.

Participate in training and continuous learning opportunities to develop your leadership skills as it relates to your role.

Prepare and issue purchase orders as required.

Review and ensure back orders are filled.

Responsible for maintaining the role of Quality Representative for the branch.

Responsible for the criteria in the “Branch Inspection Report” is adhered to and completed as required. Follow up on non-compliances.

Ensure employees understand and adhere to ISO policies and procedures.

Develop a working understanding of the company’s customers and suppliers and maintain a professional image within all interactions.

Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned.

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.

Participates on committees and special projects as requested.

Post-secondary education (degree, diploma/certificate), preferably in an Electrical related discipline or Business Administration

Minimum of 5+ years Management experience within an electrical related environment.

Must have organizational knowledge – industry, market, products, company, etc.

Must possess a keen business acumen and act in line with the company’s vision.

Proven ability to develop and lead employees to achieve success.

Experience motivating, mentoring, and coaching employees.

Ability to think strategically and to make decisions.

Leadership skills required – team building, motivating, ability to effectively give feedback and listening to employees.

Exceptional communication skills, including both written and verbal.

Additional skills required: strategic planning, negotiation, time management and delegation.

Proficient in Microsoft Office Suite.

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!