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Branch Manager Nantucket Amelia Branch

Rockland Trust Company
Nantucket, USA
Full-time
Mid · 2+ years experience
Onsite
USD 75000-80000 yearly / year
Discovered 6 days ago
Free

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Responsibilities

  • Take responsibility for overseeing small to midsize retail banking center or express branch location.
  • Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
  • Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
  • Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
  • Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
  • Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
  • Generate sales excitement by demonstrating leadership in sales and service branch production.
  • Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels.
  • Leverage traditional and digital networking skills, as well as strong outbound calling skills, to cultivate sales opportunities, retain and cross-sell business customers and generate referrals through existing clients.
  • Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
  • Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
  • Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
  • Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area.
  • Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
  • Assume additional responsibilities as assigned by Senior Management.

Qualifications

  • Minimum of 2 years of previous retail banking or retail sales management experience.
  • Outstanding verbal and written communication skills with strong leadership ability.
  • Thorough understanding around the requirements for a successful sales and service organization.
  • High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
  • Ability to work within normal office requirements, with long periods of standing and continuous customer support.
  • Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
  • Ability to successfully complete our training program.
  • College degree in business or finance, or equivalent experience.

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